All Courses
Abrasive Wheels
Accidents with abrasive wheels can cause serious injury. In this course, you will learn about the characteristics of abrasive wheels, the legal requirements when working with abrasive wheels, and how to manage the risks by following safe systems of work.
- 30 minutes
Active Shooter
You’re on your university campus and you notice some commotion. You hear there’s an active shooter in the area. There are unconfirmed reports of multiple gunshots and possible casualties, but the facts are not clear at this point.
Do you know what to do?
Our Active Shooter eLearning short course shows learners what to do in these tragic and stressful situations to minimise casualties and keep themselves safe.
- 5 minutes
Advanced Legionella
Exposure to Legionella can cause serious health issues. In many cases, it proves fatal. Water safety is a vital component of health and safety procedures.
Our Advanced Legionella course takes an in-depth look at what Legionella is and the risks associated with it. It covers who is at high risk, the importance of completing a risk assessment and what control measures can be used to mitigate the risks.
It provides a companion course to our Legionella and Water Safety eLearning course.
- 20 minutes
Asbestos Management
Asbestos exposure can lead to serious health issues. Knowing how to manage this material is crucial.
Our Asbestos Management course is designed to teach employees at risk how to safely identify asbestos and what to do if they suspect asbestos is present, including a look at the key pieces of asbestos legislation.
Additionally, the course offers employees an overview of asbestos related legislation and why this was put in place.
- 30 minutes
Bomb Threat
It’s an ordinary day at work. You take a phone call. The voice on the other end of the line says there’s a bomb in your building and you have an hour to evacuate.
Do you know what to do?
Our Bomb Threat eLearning short course teaches all employees what to do to make sure everyone gets out of work safely.
- 5 minutes
CDM Regulations
Construction is a high-risk industry. Injuries, illnesses, and fatalities are surprisingly common compared to other types of workplaces.
The CDM Regulations 2015 aim to make construction safer for everyone. Their main purpose is to increase coordination and communication during projects, improving health and safety from the planning stage to completion.
This course explores the regulations and what they mean for you.
- 25 minutes
Civil Unrest
You are in a dangerous situation.
A riot has broken out on the street by your building and you have a room full of customers and colleagues.
Do you know how to keep yourself and others around you safe?
Our Civil Unrest eLearning short course teaches all employees how to respond when a potentially dangerous situation involving civil unrest erupts near their place of work.
- 5 minutes
Cold Weather Awareness
What’s the temperature like at your workplace?
There are some serious risks that can be caused by working in cold temperatures.
Major risks include driving, slips and trips, and exposure-related health problems.
This course covers the four key areas that employers and employees should be aware of, including; the risks of cold weather, planning for cold weather, handling cold weather and cold weather related illness.
Employers and employees alike need to take these risks seriously. Our Cold Weather Awareness short course helps managers and employees manage the risks.
Along with Hot Weather Awareness, this course forms part of our extreme weather group of courses.
- 15 minutes
Confined Spaces Awareness
Working in confined spaces can be dangerous. If you or your employees must enter a confined space such as a storage tank, pipe, or trench, there are steps you can take to ensure your safety at all times.
This course explores confined spaces and their associated risks, plus the role thorough risk assessments and emergency planning play.
This course is suitable for all employees and managers who work in confined spaces or manage people who do.
This course will take you approximately 20 minutes to complete. It can be restudied at any time.
- 20 minutes
Confined Spaces Challenge
Hope runs a small brewery – a dream come true for her! But she’s got a problem with a fermentation tank and she needs your help.
Using your knowledge of safe working in confined spaces, help Hope to navigate the job successfully.
This short challenge course can be studied as a standalone refresher course.
- 5 minutes
Accountability (GDPR)
This online training course explores the obligations for accountability under the EU General Data Protection Regulation (GDPR) and what it means for organisations affected by it. The course is designed to educate members of staff on their responsibilities when developing new products and services and ensuring compliance with GDPR.
The course also covers what a Privacy Impact Assessment (PIA) is and when one should be performed, what to do in the event of a data breach and the consequences of non-compliance with the GDPR and potential penalties.
Also described are the various measures organisations can take to protect against data breaches and non-compliance under GDPR.
- 5 minutes
Accounting Red Flags
This Take 5 course will introduce the accounting red flags that serve as indicators of financial crime. Spotting and reporting these signs and anomalies will help protect your organisation from being used to launder money. This course is suitable for a global audience of employees in regulated businesses.
- 5 minutes
Adventures into Anti-Money Laundering (Global)
While anti-money laundering and counter financing of terrorism regulations vary by jurisdiction around the world, certain best practice principles run through them. The Adventures in Anti-Money Laundering course takes a highly immersive approach to present and explore these principles in practice. While these principles are most relevant to organisations in a regulated sector, the general principles are relevant to any organisation that wishes to operate in an ethical manner.
Chapter 1 of this course is also available to purchase separately. This course is called ‘Introduction to Anti-Money Laundering’.
- 45 minutes
AML Adaptive (UK/EU)
Anti-Money Laundering (Adaptive) is a single module adaptive learning course in the Anti-Money Laundering collection, focusing on an awareness-level understanding. You will take a 10-minute pre-test to see how much you already know about general anti-money laundering principles. You will then only need to complete the course content required to fill your knowledge gaps. If you get all of the pre-test questions correct, you will not need to complete any additional topics in this course.
- 10-80 minutes
Anti Bribery – Associated Persons and Due Diligence
This microlearning course on Associated Persons and Due Diligence is part of our Anti-Bribery and Corruption curriculum. The course is designed to offer a deeper understanding of associated persons and the importance of due diligence in preventing bribery and the best practice for preventing bribery in this area.
Set in an interactive format with learners taking on the role of an employee who has just been promoted and assigned responsibility for managing relationships with an external agent and a partner company. The course is split into two main scenarios involving external agents and partner organisations focusing on the key steps to take to prevent bribery and corruption.
- 5 minutes
Anti Bribery – Gifts & Hospitality Challenge
This immersive online training course puts the user in the heart of a situation in which gifts and hospitality are offered to a fictitious character Naomi at a supplier’s new product launch.
During the event you will have 4 ‘integrity handshakes’ and must decide what Naomi should or should not accept. Each time you make a wrong decision, you will lose one handshake.
Your challenge is to try to keep all 4!
- 5 minutes
Anti Bribery – Interacting with Public Officials
This microlearning course on Interacting with Public Officials is part of our Anti-Bribery and Corruption curriculum. Delivered in an engaging, gamified format, the course enables learners to gain an understanding of bribery of public officials and how to maintain ethics and integrity of your business while travelling for work. The course particularly focuses on hidden admin fees, facilitation payments, indirect payments or trading favours in exchange for favourable treatment which can all be seen as bribes.
Learners will go behind the scenes at a fictitious firm, Soma Group. Learners take charge of an International Sales employee within the company who is about to go on their first solo trip to represent the company. Along the way, learners will understand various scenarios involving public officials and how to avoid the pitfalls of bribery and corruption.
- 5 minutes
Anti Bribery – International Legislation
This microlearning course on International Legislation is a core Take 5 within our Anti-Bribery and Corruption curriculum. The course is designed to offer a deeper understanding of international anti-bribery legislation – vital for global organisations in the fight against bribery and corruption. The course focuses on the importance of understanding international anti-bribery legislation and being able to identify the risks.
Set in an engaging, interactive format, learners will go behind the scenes at TradRmax, a fictious global wholesale distributor registered in Australia with operations in the UK and the USA. Through scenario-based learning, learners will understand the complexities of organisations operating globally across multiple jurisdictions and how to avoid the pitfalls of bribery and corruption.
- 5 minutes
Anti Bribery – Gifts & Hospitality Challenge – Toolbox Talk
Our Gifts and Hospitality Toolbox Talk is a multimedia facilitation resource for training a small group or team on the basics of risks associated with accepting gifts and hospitality by presenting a situation in which gifts and hospitality are offered to a fictitious character Naomi at a supplier’s new product launch.
The format of this course is designed to encourage discussion and raise awareness on accepting gifts and hospitality at work.
Take this course to recognise best practice for preventing bribery in this area.
- 5 minutes
Anti Bribery Essentials
Bribery is bad news for business, society and the economy, which is why the government has taken tough action to combat it. The Bribery Act of 2010 makes it a criminal offence for anyone to give or take a bribe. The Act doesn’t just target individuals: commercial organisations can now be held accountable for the actions of their employees, if it can be shown that they didn’t take adequate steps to prevent bribery.
All of which makes it imperative that you provide your staff with a clear understanding of the law. Sound involved and expensive? It doesn’t need to be. Our Anti Bribery Essentials training course gets everyone up to speed with the Act and its practical implications. It gives you a means of tracking learner progress, so you can be sure everyone has the level of understanding they need.
- 40 minutes
Business Continuity
Our Business Continuity training course will develop your team’s understanding of what Business Continuity is, how it relates to employees within the wider business, and how your team can contribute to risk identification and planning.
Our immersive Business Continuity course takes you through a number of scenarios designed to illustrate concepts of Business Continuity management, in easy-to-understand, bitesized chunks. Each scenario is aimed at helping employees identify issues within current Business Continuity practices, and the steps they can take to plan more effectively and protect against unexpected issues in the future.
- 35 minutes
Carer Aware
Carers fulfil a vitally important role in society. All too often the work that they do hasn’t been recognised or valued as it should be. Our Carer Aware online training course has been designed to help change that: it provides everyone with the knowledge and understanding they need to identify and meet the needs of carers.
Developed in collaboration with the Health & Social Care team at Dudley Metropolitan Borough Council, and fully revised and updated for the Care Act, Carer Aware is a practical, engaging and highly cost-effective online training resource that can be accessed by your staff whenever and wherever suits them.
- 50 minutes
Coaching Awareness
Coaching can be a very effective way of improving performance and supporting employees. It involves asking questions rather than providing answers, supporting not judging, and facilitating a team’s development instead of micromanaging.
Our Coaching Awareness Take 5 course gives an introduction to this important topic, helping managers understand all of the key issues relating to effective coaching.
- 5 minutes
Communicating With Care
Good communication is at the heart of all successful organisations and teams. In an increasingly diverse environment, communicating in a way that acknowledges and respects the diversity of the people around us is fast becoming an essential skill.
This is where our Communicating with Care online training course can help. It provides your staff with an understanding of the key things to consider when communicating in a diverse environment. More importantly, though, it gives them a range of practical tips for improving their communications skills, so that they can interact confidently and effectively with a diverse range of people.
- 60 minutes
Conducting Effective Interviews
COMING SOON
Making sure you hire the right people has a huge effect on business success, and that process begins with effective interviews. Interviewing skills are important for all managers to develop and contribute to the success of their organisation.
Our Conducting Effective Interviews eLearning short course follows a manager through an interview process. Learners are asked to make the right decisions to ensure the process runs smoothly and has a positive outcome.
- 12 minutes
Contractor Management
Although contractors aren’t employees of your organisation, employers still have many responsibilities when it comes to managing them. There is a lot of legislation relevant to managing contactors, e.g. Health and Safety at Work (1974) and COSHH regulations, and it’s important that managers within your company know and understand contractors’ rights.
This module provides an overview of relevant legislation concerning the management of contractors and explains the different responsibilities that managers, employees, and contractors all have when they come into work. Throughout the training course, learners will answer questions to assess their understanding and retention of the information.
- 30 minutes
Disability inclusion
Millions of people live with physical and mental disabilities. Like all employees, disabled workers should be treated with respect and get the support they need to do their jobs well. There are many benefits of successful disability inclusion for employees and employers.
In this short course, you’ll explore a range of disabilities and identify what support is available for disabled employees.
- 10 minutes
Drug and Alcohol Awareness
Drug and Alcohol abuse are two of the most common forms of addiction. One of the fundamental issues is that most people simply don’t recognise that they may have an issue with either, or both.
This eLearning course will help learners understand the early warning signs both in themselves and in order to look out for colleagues.
It will empower managers to be able to provide effective, meaningful support to employees who may be struggling.
Acknowledging an issue is a great place to start- but what then? How do people cut back on alcohol for example? And where can they go for help?
This course provides an ideal reference point in an accessible, user friendly format.
- 15 minutes
Effective Questioning
Effective questioning skills are an essential part of communication. Being able to ask questions effectively is particularly relevant for customer service personnel, other front-line workers, managers, and team leaders. In this course, you will learn more about question types and when to use them. You will answer questions to see how your current knowledge compares with best practice as you work through the course.
- 5 minutes
Employee Investigations and Hearings
When grievances and performance issues occur, the first stage is often to try to resolve them informally. When this is not possible, a formal investigation process must be followed. It is vital managers and business leaders are aware of how to handle these kinds of investigations and hearings. Our Employee Investigations and Hearings online short course helps managers with the grievance and disciplinary investigations process. It covers what they need to understand to make the processes go as smoothly and fairly as possible.
Learners follow Saphira, an HR manager, as she investigates an allegation of misconduct and gathers evidence. They also follow Rory, the case handler, as he reviews the evidence and decides whether a hearing needs to take place.
- 20 minutes
Abrasive Wheels
Accidents with abrasive wheels can cause serious injury. In this course, you will learn about the characteristics of abrasive wheels, the legal requirements when working with abrasive wheels, and how to manage the risks by following safe systems of work.
- 30 minutes
Active Shooter
You’re on your university campus and you notice some commotion. You hear there’s an active shooter in the area. There are unconfirmed reports of multiple gunshots and possible casualties, but the facts are not clear at this point.
Do you know what to do?
Our Active Shooter eLearning short course shows learners what to do in these tragic and stressful situations to minimise casualties and keep themselves safe.
- 5 minutes
Advanced Legionella
Exposure to Legionella can cause serious health issues. In many cases, it proves fatal. Water safety is a vital component of health and safety procedures.
Our Advanced Legionella course takes an in-depth look at what Legionella is and the risks associated with it. It covers who is at high risk, the importance of completing a risk assessment and what control measures can be used to mitigate the risks.
It provides a companion course to our Legionella and Water Safety eLearning course.
- 20 minutes
Asbestos Management
Asbestos exposure can lead to serious health issues. Knowing how to manage this material is crucial.
Our Asbestos Management course is designed to teach employees at risk how to safely identify asbestos and what to do if they suspect asbestos is present, including a look at the key pieces of asbestos legislation.
Additionally, the course offers employees an overview of asbestos related legislation and why this was put in place.
- 30 minutes
Bomb Threat
It’s an ordinary day at work. You take a phone call. The voice on the other end of the line says there’s a bomb in your building and you have an hour to evacuate.
Do you know what to do?
Our Bomb Threat eLearning short course teaches all employees what to do to make sure everyone gets out of work safely.
- 5 minutes
CDM Regulations
Construction is a high-risk industry. Injuries, illnesses, and fatalities are surprisingly common compared to other types of workplaces.
The CDM Regulations 2015 aim to make construction safer for everyone. Their main purpose is to increase coordination and communication during projects, improving health and safety from the planning stage to completion.
This course explores the regulations and what they mean for you.
- 25 minutes
Civil Unrest
You are in a dangerous situation.
A riot has broken out on the street by your building and you have a room full of customers and colleagues.
Do you know how to keep yourself and others around you safe?
Our Civil Unrest eLearning short course teaches all employees how to respond when a potentially dangerous situation involving civil unrest erupts near their place of work.
- 5 minutes
Cold Weather Awareness
What’s the temperature like at your workplace?
There are some serious risks that can be caused by working in cold temperatures.
Major risks include driving, slips and trips, and exposure-related health problems.
This course covers the four key areas that employers and employees should be aware of, including; the risks of cold weather, planning for cold weather, handling cold weather and cold weather related illness.
Employers and employees alike need to take these risks seriously. Our Cold Weather Awareness short course helps managers and employees manage the risks.
Along with Hot Weather Awareness, this course forms part of our extreme weather group of courses.
- 15 minutes
Confined Spaces Awareness
Working in confined spaces can be dangerous. If you or your employees must enter a confined space such as a storage tank, pipe, or trench, there are steps you can take to ensure your safety at all times.
This course explores confined spaces and their associated risks, plus the role thorough risk assessments and emergency planning play.
This course is suitable for all employees and managers who work in confined spaces or manage people who do.
This course will take you approximately 20 minutes to complete. It can be restudied at any time.
- 20 minutes
Confined Spaces Challenge
Hope runs a small brewery – a dream come true for her! But she’s got a problem with a fermentation tank and she needs your help.
Using your knowledge of safe working in confined spaces, help Hope to navigate the job successfully.
This short challenge course can be studied as a standalone refresher course.
- 5 minutes
Accountability (GDPR)
This online training course explores the obligations for accountability under the EU General Data Protection Regulation (GDPR) and what it means for organisations affected by it. The course is designed to educate members of staff on their responsibilities when developing new products and services and ensuring compliance with GDPR.
The course also covers what a Privacy Impact Assessment (PIA) is and when one should be performed, what to do in the event of a data breach and the consequences of non-compliance with the GDPR and potential penalties.
Also described are the various measures organisations can take to protect against data breaches and non-compliance under GDPR.
- 5 minutes
Accounting Red Flags
This Take 5 course will introduce the accounting red flags that serve as indicators of financial crime. Spotting and reporting these signs and anomalies will help protect your organisation from being used to launder money. This course is suitable for a global audience of employees in regulated businesses.
- 5 minutes
Adventures into Anti-Money Laundering (Global)
While anti-money laundering and counter financing of terrorism regulations vary by jurisdiction around the world, certain best practice principles run through them. The Adventures in Anti-Money Laundering course takes a highly immersive approach to present and explore these principles in practice. While these principles are most relevant to organisations in a regulated sector, the general principles are relevant to any organisation that wishes to operate in an ethical manner.
Chapter 1 of this course is also available to purchase separately. This course is called ‘Introduction to Anti-Money Laundering’.
- 45 minutes
AML Adaptive (UK/EU)
Anti-Money Laundering (Adaptive) is a single module adaptive learning course in the Anti-Money Laundering collection, focusing on an awareness-level understanding. You will take a 10-minute pre-test to see how much you already know about general anti-money laundering principles. You will then only need to complete the course content required to fill your knowledge gaps. If you get all of the pre-test questions correct, you will not need to complete any additional topics in this course.
- 10-80 minutes
Anti Bribery – Associated Persons and Due Diligence
This microlearning course on Associated Persons and Due Diligence is part of our Anti-Bribery and Corruption curriculum. The course is designed to offer a deeper understanding of associated persons and the importance of due diligence in preventing bribery and the best practice for preventing bribery in this area.
Set in an interactive format with learners taking on the role of an employee who has just been promoted and assigned responsibility for managing relationships with an external agent and a partner company. The course is split into two main scenarios involving external agents and partner organisations focusing on the key steps to take to prevent bribery and corruption.
- 5 minutes
Anti Bribery – Gifts & Hospitality Challenge
This immersive online training course puts the user in the heart of a situation in which gifts and hospitality are offered to a fictitious character Naomi at a supplier’s new product launch.
During the event you will have 4 ‘integrity handshakes’ and must decide what Naomi should or should not accept. Each time you make a wrong decision, you will lose one handshake.
Your challenge is to try to keep all 4!
- 5 minutes
Anti Bribery – Interacting with Public Officials
This microlearning course on Interacting with Public Officials is part of our Anti-Bribery and Corruption curriculum. Delivered in an engaging, gamified format, the course enables learners to gain an understanding of bribery of public officials and how to maintain ethics and integrity of your business while travelling for work. The course particularly focuses on hidden admin fees, facilitation payments, indirect payments or trading favours in exchange for favourable treatment which can all be seen as bribes.
Learners will go behind the scenes at a fictitious firm, Soma Group. Learners take charge of an International Sales employee within the company who is about to go on their first solo trip to represent the company. Along the way, learners will understand various scenarios involving public officials and how to avoid the pitfalls of bribery and corruption.
- 5 minutes
Anti Bribery – International Legislation
This microlearning course on International Legislation is a core Take 5 within our Anti-Bribery and Corruption curriculum. The course is designed to offer a deeper understanding of international anti-bribery legislation – vital for global organisations in the fight against bribery and corruption. The course focuses on the importance of understanding international anti-bribery legislation and being able to identify the risks.
Set in an engaging, interactive format, learners will go behind the scenes at TradRmax, a fictious global wholesale distributor registered in Australia with operations in the UK and the USA. Through scenario-based learning, learners will understand the complexities of organisations operating globally across multiple jurisdictions and how to avoid the pitfalls of bribery and corruption.
- 5 minutes
Anti Bribery – Gifts & Hospitality Challenge – Toolbox Talk
Our Gifts and Hospitality Toolbox Talk is a multimedia facilitation resource for training a small group or team on the basics of risks associated with accepting gifts and hospitality by presenting a situation in which gifts and hospitality are offered to a fictitious character Naomi at a supplier’s new product launch.
The format of this course is designed to encourage discussion and raise awareness on accepting gifts and hospitality at work.
Take this course to recognise best practice for preventing bribery in this area.
- 5 minutes
Anti Bribery Essentials
Bribery is bad news for business, society and the economy, which is why the government has taken tough action to combat it. The Bribery Act of 2010 makes it a criminal offence for anyone to give or take a bribe. The Act doesn’t just target individuals: commercial organisations can now be held accountable for the actions of their employees, if it can be shown that they didn’t take adequate steps to prevent bribery.
All of which makes it imperative that you provide your staff with a clear understanding of the law. Sound involved and expensive? It doesn’t need to be. Our Anti Bribery Essentials training course gets everyone up to speed with the Act and its practical implications. It gives you a means of tracking learner progress, so you can be sure everyone has the level of understanding they need.
- 40 minutes
Business Continuity
Our Business Continuity training course will develop your team’s understanding of what Business Continuity is, how it relates to employees within the wider business, and how your team can contribute to risk identification and planning.
Our immersive Business Continuity course takes you through a number of scenarios designed to illustrate concepts of Business Continuity management, in easy-to-understand, bitesized chunks. Each scenario is aimed at helping employees identify issues within current Business Continuity practices, and the steps they can take to plan more effectively and protect against unexpected issues in the future.
- 35 minutes
Carer Aware
Carers fulfil a vitally important role in society. All too often the work that they do hasn’t been recognised or valued as it should be. Our Carer Aware online training course has been designed to help change that: it provides everyone with the knowledge and understanding they need to identify and meet the needs of carers.
Developed in collaboration with the Health & Social Care team at Dudley Metropolitan Borough Council, and fully revised and updated for the Care Act, Carer Aware is a practical, engaging and highly cost-effective online training resource that can be accessed by your staff whenever and wherever suits them.
- 50 minutes
Coaching Awareness
Coaching can be a very effective way of improving performance and supporting employees. It involves asking questions rather than providing answers, supporting not judging, and facilitating a team’s development instead of micromanaging.
Our Coaching Awareness Take 5 course gives an introduction to this important topic, helping managers understand all of the key issues relating to effective coaching.
- 5 minutes
Communicating With Care
Good communication is at the heart of all successful organisations and teams. In an increasingly diverse environment, communicating in a way that acknowledges and respects the diversity of the people around us is fast becoming an essential skill.
This is where our Communicating with Care online training course can help. It provides your staff with an understanding of the key things to consider when communicating in a diverse environment. More importantly, though, it gives them a range of practical tips for improving their communications skills, so that they can interact confidently and effectively with a diverse range of people.
- 60 minutes
Conducting Effective Interviews
COMING SOON
Making sure you hire the right people has a huge effect on business success, and that process begins with effective interviews. Interviewing skills are important for all managers to develop and contribute to the success of their organisation.
Our Conducting Effective Interviews eLearning short course follows a manager through an interview process. Learners are asked to make the right decisions to ensure the process runs smoothly and has a positive outcome.
- 12 minutes
Contractor Management
Although contractors aren’t employees of your organisation, employers still have many responsibilities when it comes to managing them. There is a lot of legislation relevant to managing contactors, e.g. Health and Safety at Work (1974) and COSHH regulations, and it’s important that managers within your company know and understand contractors’ rights.
This module provides an overview of relevant legislation concerning the management of contractors and explains the different responsibilities that managers, employees, and contractors all have when they come into work. Throughout the training course, learners will answer questions to assess their understanding and retention of the information.
- 30 minutes
Disability inclusion
Millions of people live with physical and mental disabilities. Like all employees, disabled workers should be treated with respect and get the support they need to do their jobs well. There are many benefits of successful disability inclusion for employees and employers.
In this short course, you’ll explore a range of disabilities and identify what support is available for disabled employees.
- 10 minutes
Drug and Alcohol Awareness
Drug and Alcohol abuse are two of the most common forms of addiction. One of the fundamental issues is that most people simply don’t recognise that they may have an issue with either, or both.
This eLearning course will help learners understand the early warning signs both in themselves and in order to look out for colleagues.
It will empower managers to be able to provide effective, meaningful support to employees who may be struggling.
Acknowledging an issue is a great place to start- but what then? How do people cut back on alcohol for example? And where can they go for help?
This course provides an ideal reference point in an accessible, user friendly format.
- 15 minutes
Effective Questioning
Effective questioning skills are an essential part of communication. Being able to ask questions effectively is particularly relevant for customer service personnel, other front-line workers, managers, and team leaders. In this course, you will learn more about question types and when to use them. You will answer questions to see how your current knowledge compares with best practice as you work through the course.
- 5 minutes
Employee Investigations and Hearings
When grievances and performance issues occur, the first stage is often to try to resolve them informally. When this is not possible, a formal investigation process must be followed. It is vital managers and business leaders are aware of how to handle these kinds of investigations and hearings. Our Employee Investigations and Hearings online short course helps managers with the grievance and disciplinary investigations process. It covers what they need to understand to make the processes go as smoothly and fairly as possible.
Learners follow Saphira, an HR manager, as she investigates an allegation of misconduct and gathers evidence. They also follow Rory, the case handler, as he reviews the evidence and decides whether a hearing needs to take place.
- 20 minutes
