Posted: Thu, 18 Jul 2019 10:24
According to a recent survey, 94% of firms reported that the issue of vulnerable persons is being treated quite seriously or very seriously by their business. For years now, the Financial Conduct Authority (FCA) has raised awareness around the treatment of vulnerable persons by regulated firms. But what constitutes as a 'vulnerability' and how does it impact businesses' relationship with customers? Read More »
Posted: Wed, 10 Jul 2019 14:28
The 'world's favourite airline' and the largest hotel chain both reported huge data breaches in recent times, affecting millions of records. After investigations by the Information Commissioner's Office (ICO), British Airways and Marriott International are both facing record fines for data breaches under the General Data Protection Regulation (GDPR). Read More »
Posted: Tue, 09 Jul 2019 10:05
Burnout was recently reclassified as an "occupational syndrome" by the World Health Organisation, bringing a significant amount of coverage to the issue worldwide.
What can people do to avoid burning out, and what should their employers do to support them? Read More »
Posted: Tue, 02 Jul 2019 13:35
Workplace exposure to dust causes around 12,000 deaths annually. The Health and Safety Executive have launched a campaign to raise awareness of this important issue.
Are you protecting yourself and your staff from dust inhalation? Read More »
Posted: Mon, 01 Jul 2019 16:01
Training staff to understand the significance of complaints, unregulated and regulated, and how to manage them is vital for maintaining good relations with customers and complying with the Financial Conduct Authority's (FCA) dispute procedures. Read More »
Posted: Wed, 26 Jun 2019 16:43
Training your staff is key in helping to understand the significance of 'vulnerabilities' and the steps they are required to take as per the Financial Conduct Authority (FCA) guidelines on safeguarding vulnerable persons. Firms must enable staff to understand FCA requirements on treating customers fairly while fulfilling their legal, business and social responsibilities. Read More »
Posted: Tue, 18 Jun 2019 09:22
With a series of failings, be it mis-selling scandals or IT outages, it is clear that customers of the financial services industry are unhappy and not shy about complaining. The focus should, therefore, be on how to handle customer complaints and what businesses can do to resolve complaints quickly and efficiently. Read More »
Posted: Fri, 14 Jun 2019 09:24
Millions of people in the UK work alone. They face challenges and hazards that people working alongside colleagues regularly don't have to.
Follow these five steps to safe lone working. Read More »
Posted: Thu, 06 Jun 2019 10:15
Volunteers make a huge contribution to the organisations they help.
Everyone who benefits from their work needs to do all they can to safeguard their health and safety. Read More »
Posted: Mon, 03 Jun 2019 09:34
Agriculture has one of the highest rates of worker accidents and deaths.
Can more be done to make farming a safer industry for its staff? Read More »
Posted: Tue, 28 May 2019 14:33
Could your organisation handle a data breach?
Whilst it's imperative for organisations to do all they can to prevent a data breach and protect the rights of individuals, many are unprepared to manage a... Read More »
Posted: Tue, 28 May 2019 10:34
Do you work remotely? Increasing numbers of workers across the UK do.
Our Remote Working course offers guidance to the remote worker themselves and their employer to make this arrangement work out well for everybody. Read More »
Posted: Thu, 23 May 2019 16:09
CPD is beneficial and essential for both employers and employees. CPD goes beyond just learning and development. It is instrumental in building a happy and knowledgeable workforce with a great working relationship between employees and employers. Read More »