Compliance eLearning

Efficient, knowledgeable, patient and extremely helpful

I spoke to 3 suppliers to obtain quotes for training courses, DeltaNet were not only the quickest to respond but they made it extremely simple and straightforward for me. They sent the information to me immediately and after a short discussion they knew exactly which course would be best for our company. All of their staff were extremely helpful and patience with me and their support has been invaluable. I have recommended them to other departments and we are looking at additional courses that may be suitable for our business. I would highly recommend them

Quick to respond

Very helpful staff, provided good training on use of the system and are quick to respond to any queries.

Quick and Helpfull

The service I receive from Delta Net net is always quick and helpful. Even when I have problems registering people for courses, or not understanding how to do something in the management system , I know there is always someone on the end of the phone who will help or who will respond by email to me.

Experience with Deltanet

Having working directly with Deltanet, I find them to be very efficient, organised and prompt. Whenever I send out an email to them, they respond very quickly. They are always quick to resolve any issues and are always helpful and friendly. I would definitely recommend them to other companies and clients!

Better than it used to be

The service is currently better than it used to be

Support team response

Quick response with new login details when modules are applied for from the support team.

Great product, great service

Deltanet are fantastic as a supplier, we get exactly what we need from them and they are always happy to tweak and customize if we ask. Customer service is fast and very reliable, I always know I will get a quick response to my queries.

Superb customer service

Fantastic customer service; one of the key reasons we chose DeltaNet. Purchase was simple and any and all questions were answered (and patiently repeated where necessary!). Ongoing admin assistance is swift and supportive with same-day (and often immediate) responses.

Good service and support

Good service and support, new package looks much more engaging

Overall very happy with the service.

Our dedicated account manager Joe Moxom has always provided a great level of service, keeping us informed of updates and diarising to renew licences at a time appropriate to us. Any requests for additional licences are actioned promptly and there is a good joined up service between Joe and the DeltaNet Support Team. We have been happy with the e-learning courses purchased and will continue to use DeltaNet for our e-learning training requirements.

I would definitely recommend them

Really happy with the service from the team at DeltaNet. Everyone I have dealt with has been professional and responses have been prompt. All our employees that have had dealings with DeltaNet have fed positive comments back. I would definitely recommend them.

Would recommend DeltaNet

Quick response to queries raised to my account manager. Good training session by the support team. I've used DeltaNet for 3 years now and would recommend them to other companies.

Friendly and responsive staff

Friendly and responsive staff. Easy to use management system. Good quality and accessible training to cover basic mandatory staff training needs. We will continue to use them for our online training needs for new starters and would recommend to others. Used them for a few years and never had any issues, in fact they often go out of their way to help.

Great friendly and creative service.

Delta Net are a professional service and demonstrate this through their attentive listening and careful crafting of great elearning content. Their innovative approaches always bring something new to the development table.

A professional organisation, knowledgeable in the development of e-learning solutions.

Lancashire County Council has worked with Delta Net as an e learning provider since 2008. We have found them to be professional, accessible and responsive to our requirements. We have developed numerous e learning packages aimed at a wide audience - both staff and public. We are kept reasonably up to date with changes in software and implications relating to this.

Professional, engaging

We hired DeltaNet to create an elearning training module for our company Code of Ethics. They were completely hands on from the initial implementation through the final Beta testing. they were extremely professional to work with and if any issues did arise, they were quick to offer support. They were flexible with scheduling and worked well with us to implement changes to the course along the way. I would definitely recommend DeltaNet and use them again in the future.

Engaging content professionally delivered

Straightforward and engaging courses that get to the point, are professional and interesting to complete. The ability to borrow their learning management system or in my case, have a version customised, is really useful.

Very helpful

Very helpful and easy to contact

Excellent e-training provider

Good advice provided at enquiry stage. Interface clean and simple to use.

Easy to use

Easy to use and good value for money

Very pleased so far

Very easy set up and prompt return on all subsequent requests. Very pleased so far.

Excellent service by DeltaNet

Great product, huge selection of professional looking courses.

Excellent service by DeltaNet

very helpful and very quick customer service

They know how to keep a customer happy!

The best part of using Deltanet is the amount of support and amazing service you receive from the staff. No matter how difficult or how confusing things get - they work with us 100% and never leave you feeling frustrated or lost. Gemma and Joe go above and beyond to ensure our expectations, experience and business needs are supported and met. I love how they will try to accommodate your business structure and equipment. For the courses we use I find the E-learning packages meet our current business requirements. Special thanks to Gemma & Joe!

You guys are phenomenal! Very helpful!

Prompt response and the guidance issued was very clear and straight forward.

Excellent training session delivered by Gemma. Very clear and easy to follow.

prompt efficient service - any problems quickly rectified and offered further help when needed

Informative and engaging training course delivered by Kathy and Gemma - I thoroughly enjoyed it, thank you!!

The course content is very thorough, and I believe a project is underway to move much of their training to HTML enabled courses which is very useful. They have tweaked courses for us in the passed and are always keen to support my organisation where they can.

I felt that I had to chase the team a fair bit, there was an original date set but no handover had been given so we then had to delay it. The system is great, the lead up to it all was fab. Unfortunately the actual launch let us down. We then had an issue with emails where they were going out very often.

The level of customer service that you receive from DeltaNet is second to none, staff or always willing to help and check up with you afterwards to make sure that everything is working. Their LMS is by far the best I have ever used.

Very helpful and always looking to meet our needs

Brill sorting out problems, however, only not put excellent due to the timescales in which someone may come back when you need a problem sorting out.

Dealing with Lara who is beyond helpful. Thank y ou Lara!

The service provided is efficient and professional. Email response are received promptly.

Very responsive and helpful service.

I requested help with a question regarding CSV Files when importing learners into Astute and Rebecca was very helpful and prompt.

Very efficient at sorting out issues and responding to emails.

Very prompt and always helpful

Explained all options and services in detail.

Service was good. A couple of our staff had problems with the online courses not working which is why not 5*

very prompt

Very happy with the service, the courses were very well drafted, overall excellent experience, thank you!

We're new to DeltaNet and everyone (especially Adam) has been so helpful. All our questions and enquiries have been dealt with promptly and professionally. We just need all our staff to be as efficient and complete their training asap!

Their response to queries was very speedy and efficient,

Very prompt and efficient

Always very helpful and quick to respond

Service was fast and efficient..thanks to Rebecca..well done..

Thanks to Adam for responding so quickly to a time-sensitive request this morning. Great service as usual.

Fantastic. Extremely professional, friendly and efficient company to deal with.

Really prompt and courteous service from the support desk today. They kept in touch and kept me informed as to progress, and were just very helpful.

Support staff have always been helpful. Requests are fulfilled promptly, but with some errors. A small number of staff have been experiencing a bug that prevents their results from being saved on the system. So far this has not been resolved. Support staff have not proactively solved the problem and we have not been updated on any progress towards identifying the problem and finding a solution.

Great service

Adam responded to all my queries quickly and made sure we were up and running in a tight timeframe

Friendly, efficient and fast. Great service.

Very responsive and helpful service.

Very helpful and speedy response times.

I received a prompt detailed explanation and my issue was resolved within 24 hours.

Very fast response to my query.

The new tickets receipts are confusing. I receive tickets but no follow up when tasks have been actioned?

Always timely and helpful. Enjoy working with the support team!

They dealt with my issue quickly and got me the result I needed

Rebecca is extremely knowledgeable and very personable. She gives excellent customer service. She is an asset to your support team. When I phone the Support Team I always hope she answers the phone.

Speedy service!

Really great. Rebecca was extremely knowledgeable and explained every step clearly.

Very helpful, answered my questions and provided a report to backup the answers

My query was answered quickly allowing me to progress with enrolling learners onto programmes.

Query was dealt with fairly quickly and the response was friendly and efficient.

Excellent comms both on phone and email from all 4 staff I liaised with. Responsive and very accommodating of our own organisational needs.

Very helpful - lady who I spoke to knew the system and was able to advise me clearly and concisely. Much appreciated and a very useful hour or so training.

Very helpful and knowledgeable

Very responsive service.

Incorrect reports received.
Invoice doesn't have enough information.

Survey tool used was easy to use but more difficult to analyse any results due to the way the results are provided to us. Also a concern that staff have skipped questions, we weren't aware this was possible and that anyone accessing should complete all questions

Very helpful customer service and very good platform

First class service

Fast and really effective

Very prompt resolution of request

Very quick and helpful

I seemed to have a lot of trouble actually logging into your site, and had to send a few emails before getting into it. As for the actual test itself, I thought the video was well presented, although in reality most of it was just common sense - I can't see the need to pass a test just to continue doing the same as before as an unpaid volunteer.

Very swift service

A very prompt reply to all the emails.

Rebecca showed me the basics of what I need to get myself started. She answered any questions I had and was very helpful.
Great support at the end of the phone.

Very prompt and clear. Excellent!

Really good service and incredibly fast reply. Really happy with the support provided by Adam

They understand their products, explain them clearly and listen to their customers - what else can I ask for?!

First class. Quick and true

I needed help to access the course, and the instructions were clear and easy to follow

Gemma provided great customer service by picking up the phone and clearing up her queries. :)

Adam dealt with all our queries in a friendly and efficient way today.

Great service, dealt with issues fast and responded to calls and emails promptly.

prompt efficient service

Excellent, friendly service!

Very quick response to a question regarding the course available.

Rebecca was able to promptly resolve some reporting issues we had and offered additional customer support for an upcoming audit. Thank you!

Very responsive and fast results to any technical issues.

Lovely guy, very informative. Thank you!!

wonderful service from Adam as always.

Support desk clearly understood what I was trying to do and wen tbeyond reasonable efforts to do it for me.

Friendly.

Fantastic service, as always, from Rebecca.

Always friendly and happy to help.

Rebecca was able to fix the issue I was having very promptly and straight away could tell me the reason behind it. The problem was resolved within minutes.

Great Service1

Excellent customer service, really responsive and quick to support with queries.

Query responded to and actioned promptly.

Very fast response.

overall good services and prompt answers to our requests

Listened to our concerns and then lots of work was done to fix the issue.

Quick and very helpful

quick and helpful.

Very prompt and helpful response

great as always :)

Communication and customer service experience, 100%

N/A

very helpful, and dealt with my query very promptly, received a call back as a follow up too.