Key Learning Points:

  • The importance of following company policies and processes
  • What to look out for when entering into a business relationship
  • Red flags to look out for to identify money laundering risks
  • How to spot suspicious actions from other businesses or their agents
  • How to ensure compliance with regulations
Know your Customer
Know your Customer
Know your Customer
CPD Points

Course Overview

Do you know who your customers really are? Put your knowledge to test with our Anti-Money Laundering microlearning course.

This online training course is designed to raise awareness on carrying out due diligence on customers under AML regulations. Train your employees on how to perform customer due diligence under Know Your Customer, make the right decisions and avoiding the risks of failing to spot money laundering activities.

This course is set in our engaging Take 5 microlearning format and contains a single module. The interactive course puts the learner in a real-life scenario in which a potential new business opportunity arises. Learners will become aware of the importance of customer due diligence and looking out for the risks of money laundering activities, including politically exposed persons (PEPs) and bribery.

Course Details

  • Course duration: 5 minutes
  • Available for translation

    Cost effective solutions exist for 70+ languages.
  • Online microlearning course
  • Certificate on completion
  • Course can be tailored using Adapt Authoring Tool
  • Course can be tailored to meet your specific requirements
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The Assessment

Learners take charge of a fictitious character, Simone, who meets a potential new customer and the various scenarios that could raise concerns about who her customer actually is. Learners face six opportunities to collect a 'handshake' and must decide what Simone should or should not accept. Each time a learner makes a wrong decision, the learner loses one handshake. Learners must take the right decisions and pass the challenge by collecting all six handshakes.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.

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2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

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1. Individual Pricing

Number of Learners Cost (per year)
1 - 10 29 / per learner
11 - 20 25 / per learner
21 - 50 20 / per learner
51 - 100 15 / per learner
101 - 150 10 / per learner
150+ POA

Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!

Number of Learners Cost (per year)
50 - 100 30 / per learner
101 - 200 25 / per learner
201 - 300 21 / per learner
301 - 400 18 / per learner
401 - 500 15 / per learner
501 - 750 12.50 / per learner
751 - 1000 10 / per learner
1001 - 2500 8 / per learner
2501 - 5000 6 / per learner
5000 - 10,000 5 / per learner
10,000 + POA
Included Features
  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support

Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

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KYC Training

Know your Customer (or 'KYC') is a business process wherein one organisation takes time and due diligence to identify and verify the identity of its (potential) clients and customers. KYC is an element of anti-money laundering regulation and is meant to help organisations avoid being used (intentionally or unintentionally) for criminal gain.

KYC Training


If you have any questions that are not covered here, please get in touch.

What does know your customer mean?
Know Your Customer procedures are an important function while assessing the risks of money laundering. It is considered a legal requirement for compliance with anti-money laundering (AML) regulations. Effective Know Your Customer (KYC) processes require financial services businesses to know who their customers are, including their identity and financial activities, enabling them to look out for the red flags of money laundering activities.
How to perform customer due diligence?
Customer due diligence is a critical step in effectively managing money laundering risks and protecting the organisation against all those who pose a threat, including criminals, terrorists and politically exposed persons (PEPs). Typically, customer due diligence involves gathering and verifying customer data such as their identity, their address and their financial activity.
Who is a high-risk customer?
High-risk customers are those individuals who are more susceptible to financial crime such as money laundering. High-risk customers are of particular concern for those offering financial services products and often require enhanced customer due diligence (EDD) and ongoing surveillance. An example of a high-risk customer is a Politically Exposed Person (PEP).

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