Course Overview

Know Your Customer is an immersive, scenario based microlearning course which puts the learner at heart of a difficult scenario. Inside this course, learners will face a tough decision about a business opportunity which, due to time restrictions, has not followed usual company procedures and due diligence.

Follow Simone's journey as she is presented with various situations that should raise concerns about who her client actually is.

Know your Customer
Know your Customer
Know your Customer

Course Duration: 5 minutes

Available in: 1 Language

  • English English

Tagged in: Anti-Money Laundering (AML) Training

Technical Requirements

CPD Points: No

Editable? Yes, using the Adapt Authoring Tool

What to Expect

The course presents learners with a number of dilemmas with a view to increasing their knowledge and understanding about KYC best practice. These include:

  • The importance of following company policies and processes
  • What to look out for to assess risk when entering into a business relationship
  • Red flags to look out for to identify money laundering risks, e.g. Politically Exposed Persons (PEPs) and high-risk countries
  • Suspicious actions to look out for from other businesses or their agents

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Exchange rates are updated regularly but are only intended as a guide.

Know your Customer
Know your Customer
Know your Customer
Know your Customer
Know your Customer


Know your Customer (or 'KYC') is a business process wherein one organisation takes time and due diligence to identify and verify the identity of its (potential) clients and customers. KYC is an element of anti-money laundering regulation and is meant to help organisations avoid being used (intentionally or unintentionally) for criminal gain.

Great Value Package

Our Compliance Essentials Suite includes all of our compliance training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.

What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.

What's included

  • Access to all Online Compliance Training for One Great Price
  • Innovative Astute eLearning Platform
  • New Courses Added Regularly
  • Regular Course Updates
  • Downloadable Posters and Assets
  • Dedicated Account Manager
  • Customise Course Content for Your Team
  • Unlimited Help Desk Support

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