Complaints and Compliments
Complaints and Compliments eLearning
Dealing efficiently and fairly with a customer complaint is not just about good customer service. It will help to protect your organisation's reputation and its brand. If you are an FCA regulated organisation, it will also help you to meet your compliance obligations.
Complaints and Compliments – Course Overview
Your employees are on the frontline when dealing with customers and responding to the complaints or concerns they may have. Training your staff to understand the significance of maintaining good relations with their customers – even when things don't always run smoothly – is essential if your organisation is to be successful.
So, whether your company has received a complaint or a compliment, this course explains how to react and respond effectively, and what the appropriate steps are for each instance.
Complaints and Compliments – What to Expect from this eLearning Course
Suitable for customer service employees at all levels, this course explains:
- What constitutes a complaint
- What steps to follow to ensure customers are kept informed
- The importance of keeping a record of complaints and compliments
- What information to capture when logging an incident
- What the appropriate time scales are for responding to a complaint
- How to escalate a complaint
- How to understand what services and qualities are valued by customers
Course duration: 15 minutes
As with all of our Compliance eLearning you can tailor this course to your specific requirements using the Adapt Authoring Tool
You can buy this course on its own or for greater value why not buy the full suite of compliance training courses?
You can buy this course on its own or for greater value why not buy the full package of Compliance training courses? Read More
Great Value Compliance Course Package
For even greater value, why not buy the full Compliance Suite; one neat bundle which includes more than 50 courses.
You will also receive access to over 500 brandable posters which can be used to reinforce the messages delivered in your eLearning, creating an integrated approach.
To get the most out of your eLearning, take a look at our best in class eLearning platform, Astute. You can find out more or enquire below.Read More
Astute is an advanced, best in class eLearning platform. Astute takes the features you would expect and improves on both the quality and the user experience.
Individual courses are licensed annually based on the number of learners.
Courses are updated regularly to reflect changes in both legislation and best practise and, the best part is, as part of your license you will receive all of these updates free of charge.
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Please note that exchange rates will be updated on a monthly basis and therefore there may be variations in Euro and USD pricing