This immersive eLearning course explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA).
Go behind the scenes at fictional firm Monimate and explore how to deal effectively with regulated complaints and keep customers happy. Take the challenge to make the right decisions to support and respond to dissatisfied customers effectively. Aim for a top Trustzar service rating for Monimate or risk a loss of reputation or a compensation by the Financial Ombudsman Service (FOS).
What to Expect
In this course, employees will learn:
- How to identify a regulated complaint
- How to respond to a complaint effectively
- What are the steps to take to manage complaints
- How to mitigate the consequences of mishandled complaints
- How to identify the root cause of a complaint and the preventive actions that can be taken
Calculate Your Cost
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Exchange rates are updated regularly but are only intended as a guide.
Good customer service is essential for the success of your organisation. Especially when things don't go to plan. Training your staff to understand the significance of regulated complaints - and how to manage them - is vital for maintaining good relations with their customers.
Great Value Package
Our Compliance Essentials Suite includes all of our compliance training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.
What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.
- Access to all Online Compliance Training for One Great Price
- Innovative Astute eLearning Platform
- New Courses Added Regularly
- Regular Course Updates
- Downloadable Posters and Assets
- Dedicated Account Manager
- Customise Course Content for Your Team
- Unlimited Help Desk Support
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