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Customer Service

Customer Service training for your business

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Our Customer Service Courses

Our Customer Service courses are available as part of the Compliance eLearning Suite in one great package.

Customer complaint handling

It is good practice for organisations to have an internal complaints procedure that all members of staff – particularly those in customer service – are aware of. Indeed, for companies that are regulated by the Financial Conduct Authority (FCA), maintaining a written customer complaints policy is a mandatory requirement.

The reason for this is that a complaint that is resolved properly, and in a timely fashion, can keep customers happy and relaxed, as well as protecting the firm's reputation (i.e. from word of mouth or internet review sites). Moreover, by training staff members to conscientiously log complaints and their outcomes, organisations are able to detect reoccurring issues and areas of concern and work quickly to resolve them.

Customer complaint handling

Our 'Complaints and Compliments' eLearning course contributes towards organisations' compliance with FCA guidelines. By completing the course (which invites learners to shadow a customer complaints officer as he receives both complaints and compliments from his clients) employees are brought up to speed on the appropriate way to record and respond to customer correspondence, and the appropriate steps to take during different examples and issues.

Treating Customers Fairly (TCF) Training Courses

Our Treating Customers Fairly online training course is suitable for all levels of staff and is designed in an engaging and easy-to-use format that's both time and cost-effective. Allow your employees to brush up on TCF training whenever it's convenient for them – the courses can even be re-visited and re-tried as many times as you like.

Adding to this sense of flexibility is the fact that all of our courses are fully responsive. They can be taken on a variety of devices including smartphone, laptop, PC and tablet, and all courses render equally well across all platforms.

Our courses are built using the latest techniques in eLearning technology. We utilise these techniques including gamification, quizzes, challenges, story telling and real life case studies to bring eLearning to life and keep your learners engaged.

Treating Customers Fairly (TCF) Training Courses

Additional Courses

Additional Courses

Our Customer Focus course shows employees how they can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

Soft Skills for Customer Service shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.

Effective Internal Customer Management shows employees how they can contribute to the external customer experience through good internal customer care.

Customer Service Insights

You can catch up on the latest in compliance law by clicking on the most recent articles below, or to find out more click More in News to see the latest in articles across all our course in areas.

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