Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right.
In this immersive, engaging course, you take on the role of a customer service representative for the charity Activities for All. Their customer service centre helps people face to face, over the phone, and online via both video chat and text chat software. With guidance from your manager, you will work to obtain a great customer service rating and collect all the badges to pass the course.
The course explores what great customer service is and how to provide it consistently.