We use cookies to improve your online experience. For information on the cookies we use and for details on how we process your personal information, please see our cookie policy and privacy policy. By continuing to use our website you consent to us using cookies. Continue

Complaints and Compliments

Complaints and Compliments eLearning

This course is available as part of the Compliance eLearning Suite in one great package.

Course Overview

Your employees are on the frontline when dealing with customers and responding to the complaints or concerns they may have. Training your staff to understand the significance of maintaining good relations with their customers – even when things don't always run smoothly – is essential if your organisation is to be successful.

So, whether your company has received a complaint or a compliment, this course explains how to react and respond effectively, and what the appropriate steps are for each instance.

Enquire Now
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments

Course Duration: 15 minutes

Available in: 1 Language

  • English

Tagged in: Customer Service, FCA Compliance

Technical Requirements

What to Expect

Suitable for customer service employees at all levels, this course explains:

  • What constitutes a complaint
  • What steps to follow to ensure customers are kept informed
  • The importance of keeping a record of complaints and compliments
  • What information to capture when logging an incident
  • What the appropriate time scales are for responding to a complaint
  • How to escalate a complaint
  • How to understand what services and qualities are valued by customers

Download & Share Course PDF

Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments
Complaints and Compliments

About

Dealing efficiently and fairly with a customer complaint is not just about good customer service. It will help to protect your organisation's reputation and its brand. If you are an FCA regulated organisation, it will also help you to meet your compliance obligations.

Astute LMS: Designed to empower your workforce

You can get this course on a fully hosted platform - Astute

Our customers love Astute's user-friendly design and the freedom to automate many admin fuctions.

Whether you're new to eLearning, or just in need of a fresh start, Astute can help your organisation create a powerful learning culture.

  • Advanced Reporting

    Advanced Reporting

    Astute creates a robust audit-trail for L&D managers, compliance managers and auditors, making it easy to measure results and track employee progress.

    Cloud Based

    Cloud Based

    Get up and running quickly with our secure cloud-based platform which allows learners access to eLearning content anytime, anywhere over the internet. Since we host Astute, there's no need to devote time or resources to installation and set-up - it's ready when you are.

    Automation

    Automation

    Astute streamlines many manual processes such as course enrolments, chase / trigger emails, and automated reporting through its advanced automation features. Take the administrative burden out of your training activities.

    Multilingual Capability

    Multilingual Capability

    Need Astute in multiple languages? No problem. We delivery multilingual programmes for many global organisations, and currently support more than 30 languages.

    Forms and Workflows

    Forms and Workflows

    Administrators can create forms for things like expenses claims, gift and hospitality registers, holiday requests, and much more. Approval and workflow rules can also be set for each form. Every-day reporting made easy!

  • Performance Management

    Performance Management

    Provide your users with personalised skills-assessments to help them reach their personal goals with individual learning plans and progress reports.

    Policy Manager

    Policy Manager

    Distribute learning materials and associated policies easily to your employees, and quickly track who has or hasn't completed the task at the click of a button.

    Brand-on-Demand Poster Library

    Brand-on-Demand Poster Library

    Support your learning initiatives offline through Astute's Brand-on-Demand poster campaigns. Choose from over 500 customisable templates to reinforce key compliance messages.

    Multi-Tenancy

    Multi-Tenancy

    Because one size doesn't fit all, Astute allows different departments, branches, or group-companies to segregate and brand their own log-in portals and customise permissions to suit their needs.

    Face-to-Face

    Face-to-Face

    Coming soon to Astute! Due to be ready in Q3 of 2018, Astute will soon feature face-to-face and virtual classroom functionality.

Guide Pricing

Subscribe to Compliance Essentials for a library of eLearning courses to meet your governance, risk management and compliance (GRC) training requirements. Subscription includes delivery through our Astute eLearning Platform, putting you in control of your compliance training programme all year round.

Estimate Your Cost

Change Currency:
£ 29 / per learner
per year
1+ User Licenses
11+ User Licenses
21+ User Licenses
51+ User Licenses
101+ User Licenses

For 150+ learners, please contact us for a quote.

Exchange rates are updated regularly but are only intended as a guide.

Get in Touch

* Required Field

Get in Touch

Get in Touch

Get in Touch

+44 (0)1509 611 019

We'd love to talk to you about how we can help. Please leave your details below and a member of our team will get back to you.

* Required Field

Get in Touch