Complaints and Compliments
Your employees are on the frontline when dealing with customers and responding to the complaints or concerns they may have. Training your staff to understand the significance of maintaining good relations with their customers – even when things don't always run smoothly – is essential if your organisation is to be successful.
So, whether your company has received a complaint or a compliment, this course explains how to react and respond effectively, and what the appropriate steps are for each instance.
Course Duration: 15 minutes
Available in: 1 Language
Tagged in: Working with Customers Training
CPD Points: No
Editable? Yes, using the Adapt Authoring Tool
Suitable for customer service employees at all levels, this course explains:
You can tailor this course using the free Adapt Authoring Tool
For 150+ learners,
Get a QuoteExchange rates are updated regularly but are only intended as a guide.
Dealing efficiently and fairly with a customer complaint is not just about good customer service. It will help to protect your organisation's reputation and its brand.
Our Compliance Essentials Suite includes all of our compliance training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.
What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.
Deliver personalised learning through filtered content and smart recommendations with Astute, the Learning Experience Platform (LXP) from DeltaNet International.
Built to automate many learning admin functions and facilitate continuous learning.
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Identify and prioritise each learners' needs and continued career development.
User-friendly design and intelligent recommendations make it easy to learn as you go.
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Automatically collect and interpret data about your learners to help promote future learning opportunities.
Track learning with xAPI and address gaps in knowledge that hold your organisation back or put it at risk.
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