Complaints and Compliments
Complaints and Compliments eLearning
This course is available as part of the Compliance eLearning Suite in one great package.
Course Overview
Your employees are on the frontline when dealing with customers and responding to the complaints or concerns they may have. Training your staff to understand the significance of maintaining good relations with their customers – even when things don't always run smoothly – is essential if your organisation is to be successful.
So, whether your company has received a complaint or a compliment, this course explains how to react and respond effectively, and what the appropriate steps are for each instance.
Course Duration: 15 minutes
Available in: 1 Language
Tagged in: FCA Compliance, Working with Customers
CPD: This course is eligible for CPD points.
Tailoring: You can tailor this course using the free Adapt Authoring Tool.
What to Expect
Suitable for customer service employees at all levels, this course explains:
- What constitutes a complaint
- What steps to follow to ensure customers are kept informed
- The importance of keeping a record of complaints and compliments
- What information to capture when logging an incident
- What the appropriate time scales are for responding to a complaint
- How to escalate a complaint
- How to understand what services and qualities are valued by customers
You can tailor this course using the free Adapt Authoring Tool
About
Dealing efficiently and fairly with a customer complaint is not just about good customer service. It will help to protect your organisation's reputation and its brand. If you are an FCA regulated organisation, it will also help you to meet your compliance obligations.
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Guide Pricing
Subscribe to Compliance Essentials for a library of eLearning courses to meet your governance, risk management and compliance (GRC) training requirements. Subscription includes delivery through our Astute eLearning Platform, putting you in control of your compliance training programme all year round.
Estimate Your Cost
per year
For 150+ learners, please contact us for a quote.
Exchange rates are updated regularly but are only intended as a guide.