Complaints and Compliments
Complaints and Compliments eLearning
This course is available as part of the Compliance eLearning Suite in one great package.
Course Overview
Your employees are on the frontline when dealing with customers and responding to the complaints or concerns they may have. Training your staff to understand the significance of maintaining good relations with their customers – even when things don't always run smoothly – is essential if your organisation is to be successful.
So, whether your company has received a complaint or a compliment, this course explains how to react and respond effectively, and what the appropriate steps are for each instance.
Course Duration: 15 minutes
Available in: 1 Language
Tagged in: FCA Compliance, Working with Customers
CPD: This course is eligible for CPD points.
Tailoring: You can tailor this course using the free Adapt Authoring Tool.
What to Expect
Suitable for customer service employees at all levels, this course explains:
- What constitutes a complaint
- What steps to follow to ensure customers are kept informed
- The importance of keeping a record of complaints and compliments
- What information to capture when logging an incident
- What the appropriate time scales are for responding to a complaint
- How to escalate a complaint
- How to understand what services and qualities are valued by customers
You can tailor this course using the free Adapt Authoring Tool
About
Dealing efficiently and fairly with a customer complaint is not just about good customer service. It will help to protect your organisation's reputation and its brand. If you are an FCA regulated organisation, it will also help you to meet your compliance obligations.
Astute LMS: Designed to empower your workforce
You can get this course on a fully hosted platform - Astute
Our customers love Astute's user-friendly design and the freedom to automate many admin fuctions.
Whether you're new to eLearning, or just in need of a fresh start, Astute can help your organisation create a powerful learning culture.
Astute creates a robust audit-trail for L&D managers, compliance managers and auditors, making it easy to measure results and track employee progress.
Get up and running quickly with our secure cloud-based platform which allows learners access to eLearning content anytime, anywhere over the internet. Since we host Astute, there's no need to devote time or resources to installation and set-up - it's ready when you are.
Astute streamlines many manual processes such as course enrolments, chase / trigger emails, and automated reporting through its advanced automation features. Take the administrative burden out of your training activities.
Need Astute in multiple languages? No problem. We delivery multilingual programmes for many global organisations, and currently support more than 30 languages.
Administrators can create forms for things like expenses claims, gift and hospitality registers, holiday requests, and much more. Approval and workflow rules can also be set for each form. Every-day reporting made easy!
Provide your users with personalised skills-assessments to help them reach their personal goals with individual learning plans and progress reports.
Distribute learning materials and associated policies easily to your employees, and quickly track who has or hasn't completed the task at the click of a button.
Brand-on-Demand Poster Library
Support your learning initiatives offline through Astute's Brand-on-Demand poster campaigns. Choose from over 500 customisable templates to reinforce key compliance messages.
Because one size doesn't fit all, Astute allows different departments, branches, or group-companies to segregate and brand their own log-in portals and customise permissions to suit their needs.
Coming soon to Astute! Due to be ready in Q3 of 2018, Astute will soon feature face-to-face and virtual classroom functionality.
Guide Pricing
Subscribe to Compliance Essentials for a library of eLearning courses to meet your governance, risk management and compliance (GRC) training requirements. Subscription includes delivery through our Astute eLearning Platform, putting you in control of your compliance training programme all year round.
Estimate Your Cost
per year
For 150+ learners, please contact us for a quote.
Exchange rates are updated regularly but are only intended as a guide.