Treating Customers Fairly

Follow TCF principles and treat customers fairly

Course Overview

Our Treating Customers Fairly eLearning course is aligned with FCA guidelines and shows financial sector employees how customers deserve to be treated and what best practice is in order to avoid mis-selling.

Enquire Now CPD Points
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly

Course Duration: 40 minutes

Available in: 1 Language

  • English English

Tagged in: FCA Compliance, Treating Customers Fairly, Working with Customers

Technical Requirements

CPD Points: Yes

Editable? Yes, using the Adapt Authoring Tool

What to Expect

Employees will learn:

  • How to put customers' best interests first
  • How to use the six consumer outcomes to ensure customers are treated fairly
  • What tasks should be carried out when customers are treated fairly
  • How to use management information to ensure you are treating customers fairly

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Pricing

Calculate Your Cost

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£ 29 / per learner
per course
per year
1+ User Licenses
11+ User Licenses
21+ User Licenses
51+ User Licenses
101+ User Licenses

For 150+ learners, please contact us for a quote.

Exchange rates are updated regularly but are only intended as a guide.

Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly
Treating Customers Fairly

About

The reputation of the Financial Services Industry has been damaged in recent years because it put profits before customer needs. This includes mis-selling customer policies, writing/publishing misleading policies, and ineffective complaints handling procedures.

Great Value Package

Our Compliance Essentials Suite includes all of our compliance training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.

What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.

What's included

  • All courses in the Compliance eLearning Suite
  • Astute eLearning Platform
  • Branded, downloadable posters
  • Updated courses and platform enhancements
  • Dedicated Account Manager
  • Unlimited help desk support
Astute

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