Information Request Challenge

Educate your employees on managing data subject access requests

Key Learning Points:

  • What is a data subject access request
  • Who can make a data subject access request
  • Why is the right to access important
  • What actions must businesses take when responding to SAR
  • How do subject access requests impact businesses

Course Overview

This online training course on Information Request Challenge is designed to raise awareness data subject access requests (SAR) and handling them correctly.

Delivered in a gamified format, this engaging microlearning course enables learners to gain a deeper understanding of why subject access requests are important, individuals’ right to access and the best practice to follow when responding to subject access requests.

Learn the importance of complying with data subject access requests in line with data protection regulations.

Course Details

  • Engaging microlearning format
  • Certificate on completion
  • Course can be tailored using Adapt Authoring Tool
  • Course can be tailored to meet your specific requirements

Course Contents

This course is published by Cylix

Tailored versions of the courses are available for the following sectors

Compatible for

Any Workplace

Public Sector




Fire & Rescue

The Assessment

Learners take on the role of a Customer Service representative at the fictional organisation Molticuna Group. With the help of your manager Sajid, learners will deal with a number of customer enquiries relating to data subject access requests. By demonstrating best practice, learners must aim to collect badges for making the correct decisions. Collection 3 out of 4 badges to pass the course. Learners can also take the assessment again to improve their score.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.


2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

1. Individual Pricing

Number of Learners Cost (per year)
1 - 10
£34.50 / per learner
11 - 20
£29 / per learner
21 - 50
£23 / per learner
51 - 100
£17.50 / per learner
101 - 150
£11.50 / per learner
Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£24.50 / per learner
301 - 400
£21 / per learner
401 - 500
£17.50 / per learner
501 - 750
£14.50 / per learner
751 - 1000
£11.50 / per learner
1001 - 2500
£9.50 / per learner
2501 - 5000
£7 / per learner
5000 - 10,000
£6 / per learner
10,000 +

Included Features

  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

The Importance of Data Protection Training

All individuals have the right to access their personal data from organisations that process them. Under data protection regulations, this is commonly referred to as making a data subject access request (SAR). When organisations receive SAR from individuals, asking to confirm how their personal data is bring processed, organisations must comply and provide copies of personal data. There is specifical regulation around handling subject access requests and it is vital to train your customer-facing staff in handling SAR in line with regulations and in the best interests of your customers.


If you have any questions that are not covered here, please get in touch.

All individuals have the right to ask an organisation whether or not they are using or storing their personal information. It is also possible to request copies of the personal information they hold, either verbally or in writing. This is called the right of access and is commonly known as making a subject access request or SAR.

Individuals can make a subject access request to find out what personal information an organisation holds, how they are using it, who they are sharing it with and where they got their data from. A SAR can help individuals exercise their other information rights effectively such as revising incorrect information and withdrawing consent.

When an organisation receives a subject access request, they must respond within a month. It is good practice to provide supplementary information to the individual about why and how their data is processes and maintained by the organisation. Organisations can also advise them of their additional data protection rights, including the right to complain to the supervisory authority.

If you have any feedback about our products please contact us at [email protected]

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