Effective Communication

Online communication training for your business

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The Collection

Collections are unique solutions designed to bring together the convenience and cost effectiveness of off-the-shelf eLearning with all the benefits of an engaging, bespoke training curriculum.

Our new Collections feature a variety of learning styles and fresh content to improve engagement and provide a long term solution to your training needs.

Using Collections, your organisation can enjoy the best of both worlds, giving you ready-made, holistic training programmes designed to deliver a multi-year training strategy with fresh content year-on-year.

Adaptive Courses

  • An innovative new approach to promote knowledge retention and learner engagement

  • Pre-assessment identifies areas of strengths and weaknesses

  • Course is automatically tailored to cover gaps in learners’ knowledge

  • Significantly reduces unnecessary training time

Our Adaptive Courses

Immersive Courses

  • Scenario-based courses

  • Place the learner at the centre of the experience

  • Test their ability to make the right decisions.

  • Highly interactive; designed to improve learner engagement.

Our Immersive Courses

Having Difficult Conversations

In our working lives, we will all need to have difficult conversations sometimes. These require a range of communication skills: verbal (e.g. using different types of questions), non-verbal (e.g. body language) and conversation management (e.g. preparing for the conversation and remaining objective).

This course focuses on verbal and non-verbal communication skills, the associated planning, and the preparation a manager should do before a challenging conversation with an employee. It follows the scenario of a manager meeting with an employee to discuss a performance issue. Learners must choose the best responses to the employee to progress.

Microlearning Courses

  • Short 5-10 minute learning vignettes

  • Focussed on key topics

  • Improve knowledge retention with bite size learning

  • Can be rolled out in response to emerging training needs.

Our Microlearning Courses

Effective Questioning

Effective questioning skills are an essential part of communication. Being able to ask questions effectively is particularly relevant for customer service personnel, other front-line workers, managers, and team leaders. In this course, you will learn more about question types and when to use them. You will answer questions to see how your current knowledge compares with best practice as you work through the course.

Return to Work

Kim is unable to work and her manager, Randall, must manage her sickness absence with the support of Hannah in HR. Your challenge is to make decisions at key stages in this scenario to achieve a positive outcome. Your progress will be monitored and reported by a performance gauge. Can you stay in the green and keep out of the red? Good luck.

Tips for Writing Effectively

Whether you’re sending an email, writing a report or responding to a customer, good written communication is vital. Our Tips for Writing Effectively Take 5 course empowers employees to excel in this important workplace skill.

Work with Heather, an administrator at a publishing company, as she completes a piece of written work. By making the right decisions to help her, you earn a set of pen badges. Collect them all!

Detailed Study Courses

  • Utilises what we would call a ‘traditional’ eLearning approach, meaning that learners are presented with the information then tested at the end

  • Information is presented in an interactive, engaging way

  • Longer, detailed courses

Our Detailed Study Courses

Communicating With Care

Good communication is at the heart of all successful organisations and teams. In an increasingly diverse environment, communicating in a way that acknowledges and respects the diversity of the people around us is fast becoming an essential skill.

This is where our Communicating with Care online training course can help. It provides your staff with an understanding of the key things to consider when communicating in a diverse environment. More importantly, though, it gives them a range of practical tips for improving their communications skills, so that they can interact confidently and effectively with a diverse range of people.

Understanding Communication Styles

Everyone has different personality types and communication styles. When working in a team, it can be helpful to understand our own and others’ styles so we can relate to each other better and communicate effectively. In some cases, adapting your communication style to the preferred style of individual team members can improve performance and productivity.

In our Understanding Communication Styles eLearning short course, learners explore the different types of communication styles and how to recognise who has which style. The course looks at the core behaviours that link to each style and how these behaviours can affect the success and productivity of teams.

Communications Resources

To positively reinforce the learning messages in our courses we also provide you with a suite of communications resources, including:
  • Engaging resources to print out and display in the workplace

  • Share digitally via intranet, newsletter or display screen.

  • Promote a culture of compliance

  • Reinforce key behaviours

Our Communications Resources

Toolbox Talks

  • Resources based on corresponding courses

  • Designed to facilitate a blended learning experience for small groups.

  • Includes downloadable facilitation notes

  • Use as part of face-to-face training.

Our Toolbox Talks Courses

Phishing Simulator

To positively reinforce the learning messages in our courses we also provide you with a suite of communications resources, including:
  • Send simulated phishing emails to your employees

  • Track and report on who opens them

  • Our AI driven platform will assess their learning needs

  • Auto enrol employees on our Phishing and Information Security courses to make your business more secure
Our Effective Communication Courses
It seems we can't find what you're looking for.

Our Collections help you to:

A Flexible Solution

  • Collections are designed to offer a highly flexible, easily scalable and agile alternative to traditional off the shelf training.

  • Our collections offer a variety of different learning interventions and styles, providing each organisation the flexibility to create a training plan that meets their unique requirements.

A Scalable Solution

  • Collections are easily scalable too; whether you need to provide in-depth training, refresher training or a comprehensive schedule of short training activities, each collection provide enough options to roll out a unique training programme year after year.

An Agile Solution

  • As they are off the shelf, our collections are ready when you are and can be deployed quickly and easily in direct response to the changing level of risk being faced by your organisation.

  • Each collection is updated with new courses as we develop them, so your training programme can be fresh each year and your training is always up to date, relevant and effective.

All Topics

Effective Communication in Business

Our Effective Communication courses help learners hone these skills and understand the role of communication styles in business contexts.

Focusing on key skills such as active listening, handling difficult conversations and writing effectively, our Effective Communication online training gives staff the information they need to succeed at communication.

The quality of your organisation’s communication is vitally important, regardless of whether it is client-facing communication or interaction between colleagues, managers and teams. Good communication benefits the service you provide to clients and helps build teams, improving trust, engagement and productivity.


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