Vulnerable Persons
This course is available as part of the Compliance eLearning Suite in one great package.
COMING SOON
Your customer services staff are the first point of contact and in a position to identify customers who may be vulnerable and at a risk of being exposed to financial detriment. Training your staff is vital in helping to understand the significance of 'vulnerabilities' and the steps to take as per FCA guideline to safeguard vulnerable persons.
This eLearning course is aligned with FCA guidelines and shows financial sector employees how to spot signs of 'vulnerability' and best practice on how to act how to act.
Course Duration: 35 minutes
Available in: 1 Language
Tagged in: FCA Compliance
Tailoring: You can tailor this course using the free Adapt Authoring Tool.
In this course, employees will learn:
The FCA are concerned for the welfare of vulnerable customers. The FCA defines a vulnerable customer 'as someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when an organisation is not acting with appropriate levels of care'. The FCA requires organisations to consider taking steps to safeguard vulnerable customers and enabling customers services staff to identify and support those in vulnerable situations.
You can get this course on a fully hosted platform - Astute
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For 150+ learners, please contact us for a quote.
Exchange rates are updated regularly but are only intended as a guide.
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