Vulnerable Persons
This immersive eLearning course explores how firms can ensure that they are treating customers fairly by enabling customer services staff to confidently identify and support vulnerable customers.
Go behind the scenes at fictional bank TrustUs and explore what 'vulnerabilities' look like and the different scenarios they could face while dealing with vulnerable customers. Take the challenge to make the right decisions to support vulnerable customers effectively. Aim for a top Trustzar service rating for TrustUs bank or risk damaging its business.
Course Duration: 35 minutes
Available in: 1 Language
Tagged in: FCA Compliance
CPD Points: No
Editable? Yes, using the Adapt Authoring Tool
In this course, employees will learn:
For 150+ learners, please contact us for a quote.
Exchange rates are updated regularly but are only intended as a guide.
The FCA are concerned for the welfare of vulnerable customers. The FCA defines a vulnerable customer 'as someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when an organisation is not acting with appropriate levels of care'. The FCA requires organisations to consider taking key steps to safeguard vulnerable customers and enabling customers services staff to identify and support those in vulnerable situations.
Our Compliance Essentials Suite includes all of our compliance training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.
What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.
Deliver personalised learning through filtered content and smart recommendations with Astute, the Learning Experience Platform (LXP) from DeltaNet International.
Built to automate many learning admin functions and facilitate continuous learning.
Work smart. Be Astute.
Identify and prioritise each learners' needs and continued career development.
User-friendly design and intelligent recommendations make it easy to learn as you go.
Identify and close skills gaps
Automatically collect and interpret data about your learners to help promote future learning opportunities.
Track learning with xAPI and address gaps in knowledge that hold your organisation back or put it at risk.
When you send us a message one of our friendly, knowledgeable eLearning experts will contact you as quickly as possible
+44 (0)1509 611 019
We'd love to talk to you about how we can help. Please leave your details below and a member of our team will get back to you.
