This engaging eLearning course covers the best practice to employ when faced with a product liability claim or product recall and looking into what happens when a company faces product liability and what can be done to avoid it.
Our Product Liability course follows the fictional company Auto A-Z as they navigate claims of a potentially faulty product. It explores where responsibility for product safety lies, what all employees can do in the event of a product recall and how internal and external communications should be managed.
Product liability matters arise when someone is injured using a product in the way it is intended. It can have grave consequences.
Product liability matters arise when someone is injured using a product in the way it is intended. It can have grave consequences.
Throughout the scenario in the course, the learner will be asked to answer multiple-choice questions about the best course of action to take.
Making the right choice moves the reputation meter into the green. Incorrect answers fail to do so, leaving the company open to damage from the faulty product claim.
| Number of Learners | Cost (per year) | |
|---|---|---|
| 1 - 10 | ||
| 11 - 20 | ||
| 21 - 50 | ||
| 51 - 100 | ||
| 101 - 150 | ||
| 150+ | ||
| Number of Learners | Cost (per year) | |
|---|---|---|
| 50 - 100 | ||
| 101 - 200 | ||
| 201 - 300 | ||
| 301 - 400 | ||
| 401 - 500 | ||
| 501 - 750 | ||
| 751 - 1000 | ||
| 1001 - 2500 | ||
| 2501 - 5000 | ||
| 5000 - 10,000 | ||
| 10,000 + | ||
Included Features
When a defect or potential defect is identified in a product, it could raise concerns on product safety and integrity and could pose a danger to the end-users. Product liability laws and regulations exist to protect customers and ensure that product designers, manufacturers and promoters are aware of their responsibilities when developing products.
There is a number of laws and regulations that cover product liability and regulations and these often differ by country and region. There are also product-specific regulations and safety law standards, such as the CE Marking.
Product liability is a very important issue. If your company releases a product that does not meet the required standards, it could lead to injuries and deaths, loss of income, irreversible reputational damage and possible criminal proceedings. It’s vital that all employees play their part to make sure your products are safe to use.
Product liability online training ensures people understand their roles and responsibilities around product suitability and relevant communications.
There are three main types of product defects that can result in product liability claims – design defects, manufacturing defects, and marketing defects. A design defect occurs when a product was poorly designed and not tested properly. A manufacturing defect occurs when a product is designed correctly but it became defective during the course of manufacturing. A marketing defect occurs when the product manufacturer fails to provide proper warning labels or clear instructions.
For any business that manufactures or supplies products or components of products, there is a duty of care towards consumers using them. Failure to provide adequate warning against the risks of using a product can result in a product liability claim – which can often fall into millions of pounds worth of damages to businesses.
When a product fails, the focus falls on the defects which make them unreasonably dangerous and cause them to fail. A product recall occurs when a defect is identified, and the product is recalled to either fix or take off shelves. If detected in time and if dealt with correctly by those involved, a product recall could save lives and avoid costly liability claims.
If you have any feedback about our products please contact us at [email protected]
