Product Liability

Awareness Training on Mitigating the Risks of Product Liability

Key Learning Points:

  • Identify who is responsible for using ‘reasonable care’ in the new products process
  • Describe the consequences of failing to use ‘reasonable care’
  • Identify when to raise concerns about a product
  • Identify the types of laws and regulations that must be complied with
  • Describe best practice for communications and documentation

Course Overview

This engaging eLearning course covers the best practice to employ when faced with a product liability claim or product recall and looking into what happens when a company faces product liability and what can be done to avoid it.

Our Product Liability course follows the fictional company Auto A-Z as they navigate claims of a potentially faulty product. It explores where responsibility for product safety lies, what all employees can do in the event of a product recall and how internal and external communications should be managed.

Course Details

  • Multiple-choice assessment
  • Certificate on completion
  • Regular course updates
  • Course can be tailored using Adapt Authoring Tool
  • Course can be tailored to meet your specific requirements

Course Contents

Product liability matters arise when someone is injured using a product in the way it is intended. It can have grave consequences.

Product liability matters arise when someone is injured using a product in the way it is intended. It can have grave consequences.

This course is published by Cylix

Tailored versions of the courses are available for the following sectors

Compatible for

Any Workplace

Public Sector




Fire & Rescue

The Assessment

Throughout the scenario in the course, the learner will be asked to answer multiple-choice questions about the best course of action to take.

Making the right choice moves the reputation meter into the green. Incorrect answers fail to do so, leaving the company open to damage from the faulty product claim.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.


2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

1. Individual Pricing

Number of Learners Cost (per year)
1 - 10
£34.50 / per learner
11 - 20
£29 / per learner
21 - 50
£23 / per learner
51 - 100
£17.50 / per learner
101 - 150
£11.50 / per learner
Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£24.50 / per learner
301 - 400
£21 / per learner
401 - 500
£17.50 / per learner
501 - 750
£14.50 / per learner
751 - 1000
£11.50 / per learner
1001 - 2500
£9.50 / per learner
2501 - 5000
£7 / per learner
5000 - 10,000
£6 / per learner
10,000 +

Included Features

  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

Product Liability Laws

When a defect or potential defect is identified in a product, it could raise concerns on product safety and integrity and could pose a danger to the end-users. Product liability laws and regulations exist to protect customers and ensure that product designers, manufacturers and promoters are aware of their responsibilities when developing products.

There is a number of laws and regulations that cover product liability and regulations and these often differ by country and region. There are also product-specific regulations and safety law standards, such as the CE Marking.

Product liability is a very important issue. If your company releases a product that does not meet the required standards, it could lead to injuries and deaths, loss of income, irreversible reputational damage and possible criminal proceedings. It’s vital that all employees play their part to make sure your products are safe to use.

Product liability online training ensures people understand their roles and responsibilities around product suitability and relevant communications.


If you have any questions that are not covered here, please get in touch.

There are three main types of product defects that can result in product liability claims – design defects, manufacturing defects, and marketing defects. A design defect occurs when a product was poorly designed and not tested properly. A manufacturing defect occurs when a product is designed correctly but it became defective during the course of manufacturing. A marketing defect occurs when the product manufacturer fails to provide proper warning labels or clear instructions.

For any business that manufactures or supplies products or components of products, there is a duty of care towards consumers using them. Failure to provide adequate warning against the risks of using a product can result in a product liability claim – which can often fall into millions of pounds worth of damages to businesses.

When a product fails, the focus falls on the defects which make them unreasonably dangerous and cause them to fail. A product recall occurs when a defect is identified, and the product is recalled to either fix or take off shelves. If detected in time and if dealt with correctly by those involved, a product recall could save lives and avoid costly liability claims.

If you have any feedback about our products please contact us at [email protected]

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