Treating Customers Fairly

TCF training for a fairer business

Treating Customers Fairly (TCF) Training Courses

Our Treating Customers Fairly online training course is suitable for all levels of staff and is designed in an engaging and easy-to-use format that's both time and cost-effective. Allow your employees to brush up on TCF training whenever it's convenient for them – the courses can even be re-visited and re-tried as many times as you like.

Adding to this sense of flexibility is the fact that all of our courses are fully responsive. They can be taken on a variety of devices including smartphone, laptop, PC and tablet, and all courses render equally well across all platforms.

Our courses are built using the latest techniques in eLearning technology. We utilise these techniques including gamification, quizzes, challenges, story telling and real life case studies to bring eLearning to life and keep your learners engaged.

Our treating customers fairly training course is available off-the-shelf for ease of use; we can also work with your subject experts to tailor the approach and information to suit your organisation's requirements. Using the Adapt Authoring Tool you can even modify our courses yourself.

Read More
Treating Customers Fairly

You guys are phenomenal! Very helpful!

HML
They know how to keep a customer happy!

The best part of using Deltanet is the amount of support and amazing service you receive from the staff. No matter how difficult or how confusing things get - they work with us 100% and never leave you... Read More

Karla Dodsworth - Link Group
Excellent service by DeltaNet

very helpful and very quick customer service

British Friendly Society
Excellent service by DeltaNet

Great product, huge selection of professional looking courses.

Automotive Classified Advertising Business
Very pleased so far

Very easy set up and prompt return on all subsequent requests. Very pleased so far.

Alice, Self Storage Providers
Easy to use

Easy to use and good value for money

Engineering Services
Excellent e-training provider

Good advice provided at enquiry stage. Interface clean and simple to use.

Sarah, Lending Providers
Very helpful

Very helpful and easy to contact

Rebecca, Accountants
Engaging content professionally delivered

Straightforward and engaging courses that get to the point, are professional and interesting to complete. The ability to borrow their learning management system or in my case, have a version customised,... Read More

Hazel Langley, Induction Junction
Professional, engaging

We hired DeltaNet to create an elearning training module for our company Code of Ethics. They were completely hands on from the initial implementation through the final Beta testing. they were extremely... Read More

Speciality chemicals company
A professional organisation, knowledgeable in the development of e-learning solutions.

Lancashire County Council has worked with Delta Net as an e learning provider since 2008. We have found them to be professional, accessible and responsive to our requirements. We have developed numerous... Read More

Lancashire County Council
Great friendly and creative service.

Delta Net are a professional service and demonstrate this through their attentive listening and careful crafting of great elearning content. Their innovative approaches always bring something new to the... Read More

Brian, Charitable Organisation
Friendly and responsive staff

Friendly and responsive staff. Easy to use management system. Good quality and accessible training to cover basic mandatory staff training needs. We will continue to use them for our online training needs... Read More

Charity
Would recommend DeltaNet

Quick response to queries raised to my account manager. Good training session by the support team. I've used DeltaNet for 3 years now and would recommend them to other companies.

Quality of life services
I would definitely recommend them

Really happy with the service from the team at DeltaNet. Everyone I have dealt with has been professional and responses have been prompt. All our employees that have had dealings with DeltaNet have fed... Read More

An Oracle HCM provider
Overall very happy with the service.

Our dedicated account manager Joe Moxom has always provided a great level of service, keeping us informed of updates and diarising to renew licences at a time appropriate to us. Any requests for additional... Read More

Rosie, Immigration Practice
Good service and support

Good service and support, new package looks much more engaging

Impact
Superb customer service

Fantastic customer service; one of the key reasons we chose DeltaNet. Purchase was simple and any and all questions were answered (and patiently repeated where necessary!). Ongoing admin assistance is... Read More

Financial Institution
Great product, great service

Deltanet are fantastic as a supplier, we get exactly what we need from them and they are always happy to tweak and customize if we ask. Customer service is fast and very reliable, I always know I will... Read More

Landmark
Support team response

Quick response with new login details when modules are applied for from the support team.

Financial Management
Better than it used to be

The service is currently better than it used to be

Charity
Experience with Deltanet

Having working directly with Deltanet, I find them to be very efficient, organised and prompt. Whenever I send out an email to them, they respond very quickly. They are always quick to resolve any issues... Read More

Josephene Amirthanayagam, Professional Academy
Quick and Helpfull

The service I receive from Delta Net net is always quick and helpful. Even when I have problems registering people for courses, or not understanding how to do something in the management system , I know... Read More

Financial Services
Quick to respond

Very helpful staff, provided good training on use of the system and are quick to respond to any queries.

Charity
Efficient, knowledgeable, patient and extremely helpful

I spoke to 3 suppliers to obtain quotes for training courses, DeltaNet were not only the quickest to respond but they made it extremely simple and straightforward for me. They sent the information to... Read More

Amanda, Conveyancy Experts

Why is Treating Customers Fairly training important?

Reports from the Financial Conduct Authority (FCA) demonstrate that, whilst the majority of firms say they are implementing TCF training programmes, and that senior management are aware of their regulatory responsibilities, their commitment to the fair treatment of customers is not yet reaching the front lines of their organisation's day-to-day business activities.

This is why training is so important.

Treating customers fairly (or TCF as it's also known) is a regulatory framework that is designed to govern the way businesses conduct themselves. TCF principles ensure that clients are treated fairly and with due regard to their best interests. In other words, TCF exists to benefit customers and that's why it's so important that organisations offer effective Treating Customers Fairly training so that staff know how to meet its standards.

The Treating Customers Fairly initiative aims to deliver six improved outcomes for retail consumers; these are explained in more detail in our TCF training, but can be summarised as follows:

  • Consumers can be confident they are dealing with firms where treating customers fairly is central to the corporate culture.
  • Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.