Treating Customers Fairly

Follow TCF principles and treat customers fairly

eLearning Course

The reputation of the Financial Services Industry has been damaged in recent years because it put profits before customer needs. This includes mis-selling customer policies, writing/publishing misleading policies, and ineffective complaints handling procedures.

Treating Customers Fairly – Course Overview

Our Treating Customers Fairly eLearning course is aligned with FCA guidelines and shows financial sector employees how customers deserve to be treated and what best practice is in order to avoid mis-selling.

What to expect from our Treating Customers Fairly eLearning Module:

Employees will learn:

  • How to put customers' best interests first
  • How to use the six consumer outcomes to ensure customers are treated fairly
  • What tasks should be carried out when customers are treated fairly
  • How to use management information to ensure you are treating customers fairly

Course duration: 40 minutes

Technical requirements

As with all of our Compliance eLearning you can tailor this course to your specific requirements using the Adapt Authoring Tool

You can buy this course on its own or for greater value why not buy the full suite of compliance training courses?

You can buy this course on its own or for greater value why not buy the full package of Compliance training courses? Read More

Treating Customers Fairly
  • Treating Customers Fairly
  • Treating Customers Fairly
  • Treating Customers Fairly
  • Treating Customers Fairly

Great Value Compliance Course Package

For even greater value, why not buy the full Compliance Suite; one neat bundle which includes more than 50 courses.

You will also receive access to over 500 brandable posters which can be used to reinforce the messages delivered in your eLearning, creating an integrated approach.

To get the most out of your eLearning, take a look at our best in class eLearning platform, Astute. You can find out more or enquire below.

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Astute is an advanced, best in class eLearning platform. Astute takes the features you would expect and improves on both the quality and the user experience.

Guide Pricing

Individual courses are licensed annually based on the number of learners.

Courses are updated regularly to reflect changes in both legislation and best practise and, the best part is, as part of your license you will receive all of these updates free of charge.

Single User License

£29.00per learner/year

11+ User Licenses

£25.00per learner/year

21+ User Licenses

£20.00per learner/year

51+ User Licenses

£15.00per learner/year

101+ User Licenses

£10.00per learner/year

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Please note that exchange rates will be updated on a monthly basis and therefore there may be variations in Euro and USD pricing