Our Working with Customers Training Courses
Your employees are on the frontline when dealing with customers and responding to the complaints or concerns they may have. Training your staff to understand the significance of maintaining good relations with their customers... Read More »
This immersive eLearning course explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA). Go behind the scenes at fictional firm Monimate... Read More »
Our Treating Customers Fairly training course is designed to introduce financial sector employees to the principle of treating customers fairly. This includes how customers deserve to be treated and what best practice is... Read More »
Tailoring: You can tailor all of the courses in this topic using the free Adapt Authoring Tool.
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Our Working with Customers Training courses are available as part of the Online Compliance Training Suite in one great package.
How your employees interact with and treat customers can do more than add value to your organisation – it says a lot about the way your company conducts business and the code of ethics it follows.
Organisations that sell goods and/or services should invest in training for their employees so they are aware about how to treat and interact with customers fairly.
Not only will this training help you to meet your regulatory responsibilities when it comes to working with customers, but a respectful, tolerant, and compliant workforce can help drive sales and give you a strong competitive advantage.
Our Working with Customers eLearning
The following courses are aligned with FCA principles:
Ensure your employees understand the consequences of mis-selling and empower them to treat your customers fairly with Treating Customers Fairly.
Learn how to respond effectively and appropriately to customer interactions using our Complaints and Compliments course.
Above all, organisations should ensure that they treat customers with respect and remain transparent about what they offer. DeltaNet's 'Working with Customers' eLearning courses are designed to help your employees build and maintain trust with customers and handle customer interactions in a fair and timely manner.
All our Working with Customers training courses are available off-the-shelf for ease of use; we can also work with your subject experts to tailor the approach and information to suit your organisation's requirements. Using the Adapt Authoring Tool you can even modify our courses yourself.
Working with Customers Training Insights
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