Our Working with Customers Training Courses
This immersive online training course covering Complaints and Compliments is designed to help organisations raise awareness of how employees can handle the process for receiving complaints and compliments. The course particularly... Read More »
This immersive eLearning course explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA). This course will enable learners to differentiate... Read More »
Any entity that stores, processes or transmits cardholder data should comply with Payment Card Industry Data Security Standards (PCI DSS). DeltaNet International's PCI DSS eLearning course is designed to help organisations... Read More »
All organisations in the financial sector need to put the fair treatment of customers at the heart of their business model. Our Treating Customers Fairly eLearning course covers the FCA Principles for Businesses, the meaning... Read More »
Tailoring: You can tailor all of the courses in this topic using the free Adapt Authoring Tool.
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How your employees interact with and treat customers can do more than add value to your organisation – it says a lot about the way your company conducts business and the code of ethics it follows.
Organisations that sell goods and/or services should invest in training for their employees so they are aware about how to treat and interact with customers fairly.
Not only will this training help you to meet your regulatory responsibilities when it comes to working with customers, but a respectful, tolerant, and compliant workforce can help drive sales and give you a strong competitive advantage.
Our Working with Customers eLearning
The following courses are aligned with FCA principles:
Explore how firms should respond to customer complaints effectively and in compliance with FCA Regulations with Customer Complaints Handling.
Ensure your employees understand the consequences of mis-selling and empower them to treat your customers fairly with Treating Customers Fairly.
Learn how to respond effectively and appropriately to customer interactions using our Complaints and Compliments course.
We also offer a course on PCI DSS for customer-facing staff - front line or back-office. Any entity that stores, processes or transmits cardholder data must comply with Payment Card Industry Data Security Standards (PCI DSS). Raise awareness on the compliance with PCI DSS to help protect the integrity of your organisation and reduce the chances of a card data loss.
Above all, organisations should ensure that they treat customers with respect and remain transparent about what they offer. DeltaNet's Working with Customers eLearning courses are designed to help your employees build and maintain trust with customers and handle customer interactions in a fair and timely manner.
All our Working with Customers training courses are available off-the-shelf for ease of use; we can also work with your subject experts to tailor the approach and information to suit your organisation's requirements. Using the Adapt Authoring Tool you can even modify our courses yourself.