Customer Complaints Handling
This immersive eLearning course explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA).
Go behind the scenes at fictional firm Monimate and explore how to deal effectively with regulated complaints and keep customers happy. Take the challenge to make the right decisions to support and respond to dissatisfied customers effectively. Aim for a top Trustzar service rating for Monimate or risk a loss of reputation or a compensation by the Financial Ombudsman Service (FOS).
Course Duration: 30 minutes
Available in: 1 Language
Tagged in: Customer Complaint Handling, FCA Compliance Training, Working with Customers Training
CPD Points: No
Editable? Yes, using the Adapt Authoring Tool
In this course, employees will learn:
For 150+ learners,
Get a QuoteExchange rates are updated regularly but are only intended as a guide.
Good customer service is essential for the success of your organisation. Especially when things don't go to plan. Training your staff to understand the significance of regulated complaints - and how to manage them - is vital for maintaining good relations with their customers.
Our Compliance Essentials Suite includes all of our compliance training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.
What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.
Deliver personalised learning through filtered content and smart recommendations with Astute, the Learning Experience Platform (LXP) from DeltaNet International.
Built to automate many learning admin functions and facilitate continuous learning.
Work smart. Be Astute.
Identify and prioritise each learners' needs and continued career development.
User-friendly design and intelligent recommendations make it easy to learn as you go.
Identify and close skills gaps
Automatically collect and interpret data about your learners to help promote future learning opportunities.
Track learning with xAPI and address gaps in knowledge that hold your organisation back or put it at risk.
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