Customer Complaints Handling
This course is available as part of the Compliance eLearning Suite in one great package.
COMING SOON
Good customer service is essential for the success of your organisation. Especially when things don't go to plan. Training your staff to understand the significance of regulated complaints - and how to manage them - is vital for maintaining good relations with their customers.
This course will explain how to respond to a regulated complaint effectively, what the appropriate steps are for each instance, and how to take preventive actions.
Course Duration: 40
Available in: 1 Language
Tagged in: Customer Complaint Handling, FCA Compliance, Working with Customers
Tailoring: You can tailor this course using the free Adapt Authoring Tool.
In this course, employees will learn:
Good customer service is essential for the success of your organisation. Especially when things don't go to plan. Training your staff to understand the significance of regulated complaints - and how to manage them - is vital for maintaining good relations with their customers.
This course will explain how to respond to a regulated complaint effectively, what the appropriate steps are for each instance, and how to take preventive actions.
You can get this course on a fully hosted platform - Astute
Our customers love Astute's user-friendly design and the freedom to automate many admin fuctions.
Whether you're new to eLearning, or just in need of a fresh start, Astute can help your organisation create a powerful learning culture.
Astute creates a robust audit-trail for L&D managers, compliance managers and auditors, making it easy to measure results and track employee progress.
Get up and running quickly with our secure cloud-based platform which allows learners access to eLearning content anytime, anywhere over the internet. Since we host Astute, there's no need to devote time or resources to installation and set-up - it's ready when you are.
Astute streamlines many manual processes such as course enrolments, chase / trigger emails, and automated reporting through its advanced automation features. Take the administrative burden out of your training activities.
Need Astute in multiple languages? No problem. We delivery multilingual programmes for many global organisations, and currently support more than 30 languages.
Administrators can create forms for things like expenses claims, gift and hospitality registers, holiday requests, and much more. Approval and workflow rules can also be set for each form. Every-day reporting made easy!
Provide your users with personalised skills-assessments to help them reach their personal goals with individual learning plans and progress reports.
Distribute learning materials and associated policies easily to your employees, and quickly track who has or hasn't completed the task at the click of a button.
Brand-on-Demand Poster Library
Support your learning initiatives offline through Astute's Brand-on-Demand poster campaigns. Choose from over 500 customisable templates to reinforce key compliance messages.
Because one size doesn't fit all, Astute allows different departments, branches, or group-companies to segregate and brand their own log-in portals and customise permissions to suit their needs.
Manage face to face courses, log external training as well as internal, create an audit trail of learners entire training history. Asynchronous learning. Virtual classrooms!
Subscribe to Compliance Essentials for a library of eLearning courses to meet your governance, risk management and compliance (GRC) training requirements. Subscription includes delivery through our Astute eLearning Platform, putting you in control of your compliance training programme all year round.
For 150+ learners, please contact us for a quote.
Exchange rates are updated regularly but are only intended as a guide.
+44 (0)1509 611 019
We'd love to talk to you about how we can help. Please leave your details below and a member of our team will get back to you.
