Customer Service

High quality customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right.
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How does our training help?

Customer service is one of the biggest impactors on a business’s bottom line. It can affect how often people buy from a business, how much each customer spends, the brand image within the marketplace, and the lifetime value of a customer. Our range of Customer Service eLearning aims to provide your business with everything it needs to harbour good customer relations.
Our range of online Customer Service training courses cover

  • Identifying and managing customer needs and expectations
  • How tone and body language affect customer service levels
  • The three C’s of customer service
  • Key drivers of customer satisfaction
  • The five factors of understanding your customers and meeting their needs
  • Communicating effectively with customers
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Why choose our Customer Service Training?

Our visually stunning Customer Service training content is created by subject matter experts who know their specialisms inside out. The training your employees will get cuts straight to the point and offers practical, actionable insights that can be rapidly implemented to ensure that they, and ultimately your business, offer the highest possible levels of customer service.

How?

Our online Customer Service courses keep your learners engaged with their training and helps them to retain as much information as they possibly can by utilising a variety of learning techniques:
  • A full length, detailed study course
  • Shorter supplementary courses covering specific learning objectives
  • These can be used to deliver short, sharp messages or can be utilised as refresher training as opposed to repeating longer training
This variety of learning styles helps to counter employees views of mandatory regulatory training being boring and repetitive especially when they have to do it year after year. The breadth and depth of content that our Customer Service training offers ensure that you can serve your employees fresh content which is visually appealing, engaging and interactive to counter learner fatigue.

Pricing

We offer a variety of flexible pricing options that can be tailored to your requirements. The figures below are indicative costs, please contact us for a more specific quote.
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£23 / per learner
301 - 400
£17.50 / per learner
401 - 500
£11.50 / per learner
500+
£ POA

What do we do differently?

Our Customer Service training courses are created by a combination of Subject Matter Experts and Learning Professionals.

Our Instructional Designers create the content and are highly skilled educators who understand how to create experiences that make learning easy, engaging and actually enjoyable!

What we don’t have is people who simply sit and program software to create eLearning.

What we do have is people with a passion for creating engaging, memorable learning experiences that actually help employees to retain information and ultimately help your employees to stay safe in the workplace.

FAQ's

How do users take their courses?

Our courses can be taken online but for optimum performance we recommend using them with our intelligent, AI driven Learning Experience Platform- Astute.

Are translated versions of your courses available?

Yes- we offer our courses in 70+ different languages. Many of our courses have been translated by native speakers.

Why choose DeltaNet International?

  • We have over 20 years’ experience helping Mid-Market and Enterprise level clients achieve their Compliance, Health and Safety and Performance Training objectives
  • We currently help over 1000 clients to create compliant, safe, high performing teams
  • We are a trusted solutions provider to the likes of Sony, BMW, Allianz, eToro, Canon, Suzuki and Electrolux
  • With PLC financial backing, we are constantly funding innovation, developing new products and learning techniques to help your business achieve its goals

Still not sure?

Why not take a 7 day trial of our courses and try them at your leisure?

Get in Touch

When you send us a message one of our friendly, knowledgeable eLearning experts will contact you as quickly as possible