Health and Safety eLearning

Quick to respond

Very helpful staff, provided good training on use of the system and are quick to respond to any queries.

Excellent customer/support service

Excellent customer/support service.

Continued excellent service

I would recommend Delta net because they give such a personal service, it doesn't matter what I need, when I need it or even if I've been given the answers before and forgotten them! they are always really helpful and friendly. I've mainly had support off Kathy and Kerry who are fantastic. Also Joe who is are account manager has a amazing skill of letting us know about new products and encouraging us to try them without ever making us feel like he is pushing/selling to us, both my manager and I have discussed how refreshing this is and it's such a good approach to have.

Great value

Great service, provides the business needs in ensure that all employees get trained in the correct areas with easy to use modules and system, which is a big plus.

Good service and support

Good service and support, new package looks much more engaging

Would recommend DeltaNet

Quick response to queries raised to my account manager. Good training session by the support team. I've used DeltaNet for 3 years now and would recommend them to other companies.

Friendly and responsive staff

Friendly and responsive staff. Easy to use management system. Good quality and accessible training to cover basic mandatory staff training needs. We will continue to use them for our online training needs for new starters and would recommend to others. Used them for a few years and never had any issues, in fact they often go out of their way to help.

Reliable, professional and friendly service

Responsive to client needs and flexible to those needs also. Customer service is also very good and response rates to queries also very good. Very pleased with the level of service we receive. We can rely upon Deltanet to deliver what we need. Would I recommend them - yes. Buy from them again - yes.

Professional, helpful and friendly service

Delta Net were very professional through the development of two on line programs. Throughout the development I worked alongside them. I wrote the content and they changed it into an on line course advising on suitable interactions and discussing my ideas. They were very amicable to my suggestions and making changes as the course progressed. Throughout the process they were very helpful and friendly. It was- pleasure to work with them. I thoroughly recommend Delta Net. We are currently about to start an update so will be working together again in the next few months.

A professional organisation, knowledgeable in the development of e-learning solutions.

Lancashire County Council has worked with Delta Net as an e learning provider since 2008. We have found them to be professional, accessible and responsive to our requirements. We have developed numerous e learning packages aimed at a wide audience - both staff and public. We are kept reasonably up to date with changes in software and implications relating to this.

Engaging content professionally delivered

Straightforward and engaging courses that get to the point, are professional and interesting to complete. The ability to borrow their learning management system or in my case, have a version customised, is really useful.

its just the right stuff

The material is very organised and clear. The staff are very helpful.

Very pleased so far

Very easy set up and prompt return on all subsequent requests. Very pleased so far.

They know how to keep a customer happy!

The best part of using Deltanet is the amount of support and amazing service you receive from the staff. No matter how difficult or how confusing things get - they work with us 100% and never leave you feeling frustrated or lost. Gemma and Joe go above and beyond to ensure our expectations, experience and business needs are supported and met. I love how they will try to accommodate your business structure and equipment. For the courses we use I find the E-learning packages meet our current business requirements. Special thanks to Gemma & Joe!

You guys are phenomenal! Very helpful!

Excellent service with friendly staff.

Brilliant. Gemma Faulkner could not have been more helpful. Very efficient service.

Prompt response and the guidance issued was very clear and straight forward.

Excellent training session delivered by Gemma. Very clear and easy to follow.

prompt efficient service - any problems quickly rectified and offered further help when needed

Informative and engaging training course delivered by Kathy and Gemma - I thoroughly enjoyed it, thank you!!

The course content is very thorough, and I believe a project is underway to move much of their training to HTML enabled courses which is very useful. They have tweaked courses for us in the passed and are always keen to support my organisation where they can.

I felt that I had to chase the team a fair bit, there was an original date set but no handover had been given so we then had to delay it. The system is great, the lead up to it all was fab. Unfortunately the actual launch let us down. We then had an issue with emails where they were going out very often.

The level of customer service that you receive from DeltaNet is second to none, staff or always willing to help and check up with you afterwards to make sure that everything is working. Their LMS is by far the best I have ever used.

Very helpful and always looking to meet our needs

Brill sorting out problems, however, only not put excellent due to the timescales in which someone may come back when you need a problem sorting out.

Dealing with Lara who is beyond helpful. Thank y ou Lara!

The service provided is efficient and professional. Email response are received promptly.

Very responsive and helpful service.

I requested help with a question regarding CSV Files when importing learners into Astute and Rebecca was very helpful and prompt.

Very efficient at sorting out issues and responding to emails.

Very prompt and always helpful

Explained all options and services in detail.

Service was good. A couple of our staff had problems with the online courses not working which is why not 5*

very prompt

Very happy with the service, the courses were very well drafted, overall excellent experience, thank you!

We're new to DeltaNet and everyone (especially Adam) has been so helpful. All our questions and enquiries have been dealt with promptly and professionally. We just need all our staff to be as efficient and complete their training asap!

Their response to queries was very speedy and efficient,

Very prompt and efficient

Always very helpful and quick to respond

Service was fast and efficient..thanks to Rebecca..well done..

Thanks to Adam for responding so quickly to a time-sensitive request this morning. Great service as usual.

Fantastic. Extremely professional, friendly and efficient company to deal with.

Really prompt and courteous service from the support desk today. They kept in touch and kept me informed as to progress, and were just very helpful.

Support staff have always been helpful. Requests are fulfilled promptly, but with some errors. A small number of staff have been experiencing a bug that prevents their results from being saved on the system. So far this has not been resolved. Support staff have not proactively solved the problem and we have not been updated on any progress towards identifying the problem and finding a solution.

Great service

Adam responded to all my queries quickly and made sure we were up and running in a tight timeframe

Friendly, efficient and fast. Great service.

Very responsive and helpful service.

Very helpful and speedy response times.

I received a prompt detailed explanation and my issue was resolved within 24 hours.

Very fast response to my query.

The new tickets receipts are confusing. I receive tickets but no follow up when tasks have been actioned?

Always timely and helpful. Enjoy working with the support team!

They dealt with my issue quickly and got me the result I needed

Rebecca is extremely knowledgeable and very personable. She gives excellent customer service. She is an asset to your support team. When I phone the Support Team I always hope she answers the phone.

Speedy service!

Really great. Rebecca was extremely knowledgeable and explained every step clearly.

Very helpful, answered my questions and provided a report to backup the answers

My query was answered quickly allowing me to progress with enrolling learners onto programmes.

Query was dealt with fairly quickly and the response was friendly and efficient.

Excellent comms both on phone and email from all 4 staff I liaised with. Responsive and very accommodating of our own organisational needs.

Very helpful - lady who I spoke to knew the system and was able to advise me clearly and concisely. Much appreciated and a very useful hour or so training.

Very helpful and knowledgeable

Very responsive service.

Incorrect reports received.
Invoice doesn't have enough information.

Survey tool used was easy to use but more difficult to analyse any results due to the way the results are provided to us. Also a concern that staff have skipped questions, we weren't aware this was possible and that anyone accessing should complete all questions

Very helpful customer service and very good platform

First class service

Fast and really effective

Very prompt resolution of request

Very quick and helpful

I seemed to have a lot of trouble actually logging into your site, and had to send a few emails before getting into it. As for the actual test itself, I thought the video was well presented, although in reality most of it was just common sense - I can't see the need to pass a test just to continue doing the same as before as an unpaid volunteer.

Very swift service

A very prompt reply to all the emails.

Rebecca showed me the basics of what I need to get myself started. She answered any questions I had and was very helpful.
Great support at the end of the phone.

Very prompt and clear. Excellent!

Really good service and incredibly fast reply. Really happy with the support provided by Adam

They understand their products, explain them clearly and listen to their customers - what else can I ask for?!

First class. Quick and true

I needed help to access the course, and the instructions were clear and easy to follow

Gemma provided great customer service by picking up the phone and clearing up her queries. :)

Adam dealt with all our queries in a friendly and efficient way today.

Great service, dealt with issues fast and responded to calls and emails promptly.

prompt efficient service

Excellent, friendly service!

Very quick response to a question regarding the course available.

Rebecca was able to promptly resolve some reporting issues we had and offered additional customer support for an upcoming audit. Thank you!

Very responsive and fast results to any technical issues.

Lovely guy, very informative. Thank you!!

wonderful service from Adam as always.

Support desk clearly understood what I was trying to do and wen tbeyond reasonable efforts to do it for me.

Friendly.

Fantastic service, as always, from Rebecca.

Always friendly and happy to help.

Rebecca was able to fix the issue I was having very promptly and straight away could tell me the reason behind it. The problem was resolved within minutes.

Great Service1

Excellent customer service, really responsive and quick to support with queries.

Query responded to and actioned promptly.

Very fast response.

overall good services and prompt answers to our requests

Listened to our concerns and then lots of work was done to fix the issue.

Quick and very helpful

quick and helpful.

Very prompt and helpful response

great as always :)

Communication and customer service experience, 100%

N/A

very helpful, and dealt with my query very promptly, received a call back as a follow up too.