When food is delivered, it could potentially arrive spoilt, at the wrong temperature, in damaged packaging or de-frosted, and the food could be contaminated as a result. Therefore, examining the packaging and quality of the food once it has arrived is of the utmost importance.
When receiving a food delivery, consider doing the following steps to ensure the food you have received is at the expected standard:
Check the delivery vehicle
Ensure the vehicle which has delivered your food is in good condition and is the specified vehicle which you would expect. If the vehicle is in bad condition, it is an indicator that your food could have been spoilt as a result. Therefore, if you are unsure about the state of the vehicle which has delivered your food, it is important to ring up the food delivery place and question them about this.
Examine the packaging of your food
Examine the packaging and how your food delivery has arrived. Consider the following questions; Has the packaging been tampered with by pests or people? Does the packaging look withered? Are there any holes in the packaging? Is the seal of the packaging broken? If you have received canned goods, look for whether the can bulges, is dented or is swollen, as this could indicate that the contents are damaged.
Check the temperature of your food
Food can spoil when it is kept at the wrong temperature for a certain amount of time, such as a long delivery journey. Food should be kept in packaging which will either keep the heat in, or in a freezer bag to ensure it remains frozen and doesn't start to de-frost.
Examine the quality of the food
Consider the appearance of the food, the smell and the texture of the food. If it is not how you would expect it to be, or how you were told it would arrive, then send it back to the delivery company.
In June 2019, a fake takeaway business was set up by investigative reporters from the BBC to see how rigorous the health and safety standards were on the food delivery platform Uber Eats. The 'Best Burger Corporation' was a fake London-based eatery, set up by a BBC reporter who decided to use a BBQ in their garden and sell burgers to consumers on Uber Eats. The BBC reporter was able to set up on Uber Eats without having to comply with any health and safety regulations.
BBC News conducted this and co-operated with a food safety expert, Mark McGlinn, who ordered the first burger from this fake burger restaurant. The set-up was videoed and shows an Uber Eats delivery driver picking up the burger from the front garden of the reporter's house and delivering this to the health inspector's house.
The Food Standards Agency reported how shocked they were to know that this could occur on such a popular food delivery platform. Uber Eats have responded to highlight that they have now updated their sign-up requirements to ensure that this could not happen again.
Therefore, ensuring your food delivery is of the quality that you would expect is of the utmost importance.