Violence and Aggression

Our online Violence and Aggression course helps employees understand what triggers violence and aggression in the workplace and how to avoid an escalation

Key Learning Points:

  • What constitutes workplace violence and aggression (and what does not)
  • The causes and effects of work-related violence and aggression
  • The importance of reporting incidents and looping in your line manager
  • How to reduce the risks of conflicts escalating
  • What to do when work-related violence and aggression occurs

Course Overview

Work-related violence and aggression are never acceptable. Unfortunately, they occur regularly, across industries and job roles. People with public-facing positions are particularly at risk.

Our Violence and Aggression eLearning course explores the triggers and causes and what to do if you are faced with a threatening situation.

Course Details

  • Multiple-choice question assessment
  • Certificate on completion
  • Course can be tailored to meet your specific requirements

Course Contents

Our Violence and Aggression online course is broken down into three modules and an assessment. These are:

Our Violence and Aggression online course is broken down into three modules and an assessment. These are:

What is Violence and Aggression?

This module covers work-related violence and aggression and their definitions. It explores which actions are classed as violent and aggressive, and which are criminal offences that can lead to prosecution. You will also learn which pieces of safety legislation are relevant and in place for your protection.

Cause and Effect

This module covers what the causes of work-related violence and aggression are. What are the triggers, risks and warning signs? Many of the issues that can lead to violent and aggressive situations at work are heightened in certain working environments and it’s important for employees to know what to look out for.

Reducing the Risks and Coping Strategies

This module covers dealing with work-related violence and aggression. Understand the measures that can be taken to reduce risks, coping strategies and the procedures to follow when reporting incidents. Knowledge of these topics to help prevent violence and aggression escalating or re-occurring.

This course is published by Cylix

Tailored versions of the courses are available for the following sectors

Compatible for

Any Workplace

Public Sector




Fire & Rescue

The Assessment

Learners are assessed via 6 multiple-choice questions about workplace violence and aggression.

How well do you understand work-related violence and aggression? Put your knowledge to the test. Pass with 80% or more to receive your certificate.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.


2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

1. Individual Pricing

Number of Learners Cost (per year)
1 - 10
£34.50 / per learner
11 - 20
£29 / per learner
21 - 50
£23 / per learner
51 - 100
£17.50 / per learner
101 - 150
£11.50 / per learner
Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£24.50 / per learner
301 - 400
£21 / per learner
401 - 500
£17.50 / per learner
501 - 750
£14.50 / per learner
751 - 1000
£11.50 / per learner
1001 - 2500
£9.50 / per learner
2501 - 5000
£7 / per learner
5000 - 10,000
£6 / per learner
10,000 +

Included Features

  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

The Importance of Violence and Aggression Training

Every worker needs to understand work-related violence and aggression because it can happen at any time, in any job role, and in any industry.

Employees and managers in customer-facing roles in particular will benefit from gaining more knowledge on this subject, as they are sadly at greater risk of experiencing violence and aggression during their working lives. They may find the sections on how to respond if they are faced with this situation most useful in avoiding an escalation of violence.


If you have any questions that are not covered here, please get in touch.

Violence and aggression at work can include obvious things like physical attacks, bullying and property damage. However, many incidents of workplace violence and aggression do not include physical attacks. Incidents including threats, verbal abuse and shouting all fall into this category and should be dealt with swiftly.

Staff can protect themselves from workplace violence by recognising the trigger factors for workplace violence and aggression and working to safely leave any situation that may be escalating. Employers have a duty to protect their staff from workplace violence and must establish codes of conduct that are strictly followed.

Abusive behaviour in the workplace is any instance of aggression or violence intended to hurt the recipient. This can include verbal abuse and physical abuse. Employers must ensure all employees know it is unacceptable and treat all cases of workplace bullying with the utmost seriousness.

If you have any feedback about our products please contact us at [email protected]

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