Work-related violence and aggression are never acceptable. Unfortunately, they occur regularly, across industries and job roles. People with public-facing positions are particularly at risk.
Our Violence and Aggression eLearning course explores the triggers and causes and what to do if you are faced with a threatening situation.
Our Violence and Aggression online course is broken down into three modules and an assessment. These are:
Our Violence and Aggression online course is broken down into three modules and an assessment. These are:
This module covers work-related violence and aggression and their definitions. It explores which actions are classed as violent and aggressive, and which are criminal offences that can lead to prosecution. You will also learn which pieces of safety legislation are relevant and in place for your protection.
This module covers what the causes of work-related violence and aggression are. What are the triggers, risks and warning signs? Many of the issues that can lead to violent and aggressive situations at work are heightened in certain working environments and it’s important for employees to know what to look out for.
This module covers dealing with work-related violence and aggression. Understand the measures that can be taken to reduce risks, coping strategies and the procedures to follow when reporting incidents. Knowledge of these topics to help prevent violence and aggression escalating or re-occurring.
Learners are assessed via 6 multiple-choice questions about workplace violence and aggression.
How well do you understand work-related violence and aggression? Put your knowledge to the test. Pass with 80% or more to receive your certificate.
| Number of Learners | Cost (per year) | |
|---|---|---|
| 1 - 10 | ||
| 11 - 20 | ||
| 21 - 50 | ||
| 51 - 100 | ||
| 101 - 150 | ||
| 150+ | ||
| Number of Learners | Cost (per year) | |
|---|---|---|
| 50 - 100 | ||
| 101 - 200 | ||
| 201 - 300 | ||
| 301 - 400 | ||
| 401 - 500 | ||
| 501 - 750 | ||
| 751 - 1000 | ||
| 1001 - 2500 | ||
| 2501 - 5000 | ||
| 5000 - 10,000 | ||
| 10,000 + | ||
Included Features
Every worker needs to understand work-related violence and aggression because it can happen at any time, in any job role, and in any industry.
Employees and managers in customer-facing roles in particular will benefit from gaining more knowledge on this subject, as they are sadly at greater risk of experiencing violence and aggression during their working lives. They may find the sections on how to respond if they are faced with this situation most useful in avoiding an escalation of violence.
Violence and aggression at work can include obvious things like physical attacks, bullying and property damage. However, many incidents of workplace violence and aggression do not include physical attacks. Incidents including threats, verbal abuse and shouting all fall into this category and should be dealt with swiftly.
Staff can protect themselves from workplace violence by recognising the trigger factors for workplace violence and aggression and working to safely leave any situation that may be escalating. Employers have a duty to protect their staff from workplace violence and must establish codes of conduct that are strictly followed.
Abusive behaviour in the workplace is any instance of aggression or violence intended to hurt the recipient. This can include verbal abuse and physical abuse. Employers must ensure all employees know it is unacceptable and treat all cases of workplace bullying with the utmost seriousness.
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