Performance Management eLearning

Good managers lead by example, and health and safety issues are no exception! That's why it's essential that all managers are given the chance to learn what is required of them when it comes to health and safety issues and... Read More »

This online training course introduces the concept of equality and diversity in the workplace and outlines employees' responsibilities when it comes to creating a respectful and inclusive workplace. The course offers an introduction... Read More »

Although contractors aren't employees of your organisation, employers still have many responsibilities when it comes to managing them. There is a lot of legislation relevant to managing contactors, e.g. Health and Safety... Read More »

Organisations that put the needs of their customers at the heart of their ethos tend to have an edge over their competitors and provide a better overall service. Our Customer Focus course shows employees how they can contribute... Read More »

Sometimes we draw a distinction between roles that are customer facing and roles that are not. No matter what your role, you will have customers that you serve – and this can include colleagues and contractors (internal... Read More »

A performance appraisal is one of the main tools for managing performance. It's an opportunity for managers and employees to have a discussion about the individual's performance and development, and to ensure the employee... Read More »

Disciplinary proceedings are never the most enjoyable aspect of a manager's job but they are an important tool for enforcing acceptable behavioural standards and making sure employees treat each other with respect. This course... Read More »

During the course of any manager's working life, they will have to handle both informal and formal grievances being raised by their team. It is a vital skill for managers to be able to handle these sensitive issues in a way... Read More »

This online training course for managers explains how equality and diversity should be considered by those in management positions when dealing with subordinates, customers and contractors. The course has been designed to... Read More »

Difficult conversations about performance, attendance or team relations are not the most enjoyable part of any manager's job. Done correctly, they can foster respect and trust, and address any budding problems before they... Read More »

Hiring someone new can bring great benefits – if the recruitment process correctly identifies the strongest candidate. This course shows managers techniques which contribute to an effective recruitment process via interview... Read More »