Performance Training

Monitoring performance is a vital part of performance management. It allows managers to recognise good performances, spot issues early and support their staff to get the best out of them. Our Monitoring Performance Effectively... Read More »

If you want to attract and retain customers, you need to be sure you can identify them and meet their needs first. In our Who is your Customer? short course, learners meet the fictional company Whey Presto. They have developed... Read More »

Organisations that put the needs of their customers at the heart of their ethos tend to have an edge over their competitors and provide a better overall service. The Three Cs of Customer Service course explores Caring, Co-operating... Read More »

This online training course introduces the concept of equality and diversity in the workplace and outlines employees' responsibilities when it comes to creating a respectful and inclusive workplace. The course offers an introduction... Read More »

This online training course on unconscious bias examines its impact in the workplace. The course enables learners to understand how unconscious bias could occur based on appearance, cultural, social behaviour or experience.... Read More »

In our working lives, we will all need to have difficult conversations sometimes. These require a range of communication skills: verbal (e.g. using different types of questions), non-verbal (e.g. body language) and conversation... Read More »

Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right. In this immersive,... Read More »

This online training course on discrimination and harassment in the workplace is designed to help employees understand how they can contribute to a fair, equal, and productive workplace and how to prevent harassment. Drawing... Read More »

Good managers lead by example, and health and safety issues are no exception! That's why it's essential that all managers are given the chance to learn what is required of them when it comes to health and safety issues and... Read More »

Although contractors aren't employees of your organisation, employers still have many responsibilities when it comes to managing them. There is a lot of legislation relevant to managing contactors, e.g. Health and Safety... Read More »

This online training course for managers explains how equality and diversity should be considered by those in management positions when dealing with subordinates, customers and contractors. The course has been designed to... Read More »