Performance Training

The working environment is evolving. Collaborative technology is improving and many organisations now have a global reach. Many organisations are thinking differently about their working practices. Increasing flexibility... Read More »

Monitoring performance is a vital part of performance management. It allows managers to recognise good performances, spot issues early and support their staff to get the best out of them. Our Monitoring Performance Effectively... Read More »

If you want to attract and retain customers, you need to be sure you can identify them and meet their needs first. In our Who is your Customer? short course, learners meet the fictional company Whey Presto. They have developed... Read More »

Organisations that put the needs of their customers at the heart of their ethos tend to have an edge over their competitors and provide a better overall service. The Three Cs of Customer Service course explores Caring, Co-operating... Read More »

Disciplinaries can be a sensitive subject and challenging for managers to navigate. Training on how to handle them well and understand the process is important for managers to have, since it builds their skillset in a vital... Read More »

Sickness absence affects most employees and teams at one time or another. Managers need to be able to manage it effectively, especially when absence is prolonged or very regular. Our Managing Sickness Absence course helps... Read More »

This online training course introduces the concept of equality and diversity in the workplace and outlines employees' responsibilities when it comes to creating a respectful and inclusive workplace. The course offers an introduction... Read More »

This online training course on unconscious bias examines its impact in the workplace. The course enables learners to understand how unconscious bias could occur based on appearance, cultural, social behaviour or experience.... Read More »

In our working lives, we will all need to have difficult conversations sometimes. These require a range of communication skills: verbal (e.g. using different types of questions), non-verbal (e.g. body language) and conversation... Read More »

Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right. In this immersive,... Read More »

This online training course on discrimination and harassment in the workplace is designed to help employees understand how they can contribute to a fair, equal, and productive workplace and how to prevent harassment. Drawing... Read More »