Customer Focus

Show employees how to exceed customer expectations

eLearning Course

Successful businesses put the needs and expectations of customers at the heart of what they do. This course shows employees how they can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

Employees will learn:

  • Who their internal and external customers are
  • How to communicate effectively
  • How to build relationships with customers
  • How to identify and meet customer needs

Technical requirements

Course duration: 1+ hours

As with all of our Performance Management eLearning you can tailor this course to your specific requirements using the Adapt Authoring Tool

You can buy this course on its own or for greater value why not buy the full suite of performance management training courses?

You can buy this course on its own or for greater value why not buy the full package of Performance Management training courses? Read More

Customer Focus
  • Customer Focus
  • Customer Focus

Great Value Performance Management Course Package

For even greater value, why not buy the full Performance Management Suite; one neat bundle which includes more than 20 courses.

You will also receive access to over 500 brandable posters which can be used to reinforce the messages delivered in your eLearning, creating an integrated approach.

To get the most out of your eLearning, take a look at our best in class eLearning platform, Astute. You can find out more or enquire below.

Read More

Astute is an advanced, best in class eLearning platform. Astute takes the features you would expect and improves on both the quality and the user experience.

Guide Pricing

Individual courses are licensed annually based on the number of learners.

Courses are updated regularly to reflect changes in both legislation and best practise and, the best part is, as part of your license you will receive all of these updates free of charge.

Single User License

£29.00per learner/year

11+ User Licenses

£25.00per learner/year

21+ User Licenses

£20.00per learner/year

51+ User Licenses

£15.00per learner/year

101+ User Licenses

£10.00per learner/year

Change Currency:
  • GBP
  • EUR
  • USD

Please note that exchange rates will be updated on a monthly basis and therefore there may be variations in Euro and USD pricing