Soft Skills for Customer Service

Drive customer satisfaction

eLearning Course

To drive customer satisfaction, employees must understand exactly what customers expect. This course shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.

Staff will learn:

  • What the five key drivers of customer satisfaction are
  • How to identify the different styles of communication
  • How to communicate more effectively through face to face, telephone and written communication
  • How to use the LEAP model to communicate with challenging customers

Course duration: 35 minutes

Technical requirements

As with all of our Performance Management eLearning you can tailor this course to your specific requirements using the Adapt Authoring Tool

You can buy this course on its own or for greater value why not buy the full suite of performance management training courses?

You can buy this course on its own or for greater value why not buy the full package of Performance Management training courses? Read More

Soft Skills for Customer Service
  • Soft Skills for Customer Service
  • Soft Skills for Customer Service

Great Value Performance Management Course Package

For even greater value, why not buy the full Performance Management Suite; one neat bundle which includes more than 20 courses.

You will also receive access to over 500 brandable posters which can be used to reinforce the messages delivered in your eLearning, creating an integrated approach.

To get the most out of your eLearning, take a look at our best in class eLearning platform, Astute. You can find out more or enquire below.

Read More

Astute is an advanced, best in class eLearning platform. Astute takes the features you would expect and improves on both the quality and the user experience.

Guide Pricing

Individual courses are licensed annually based on the number of learners.

Courses are updated regularly to reflect changes in both legislation and best practise and, the best part is, as part of your license you will receive all of these updates free of charge.

Single User License

£29.00per learner/year

11+ User Licenses

£25.00per learner/year

21+ User Licenses

£20.00per learner/year

51+ User Licenses

£15.00per learner/year

101+ User Licenses

£10.00per learner/year

Change Currency:
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Please note that exchange rates will be updated on a monthly basis and therefore there may be variations in Euro and USD pricing