Our Customer Service Training Courses
Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right. In this immersive,... Read More »
The key to providing great customer service is understanding the needs and expectations of the customer and communicating effectively with them. The reputation of your organisation is in the hands of every employee when they... Read More »
Organisations that put the needs of their customers at the heart of their ethos tend to have an edge over their competitors and provide a better overall service. The Three Cs of Customer Service course explores Caring, Co-operating... Read More »
If you want to attract and retain customers, you need to be sure you can identify them and meet their needs first. In our Who is your Customer? short course, learners meet the fictional company Whey Presto. They have developed... Read More »
Tailoring: You can tailor all of the courses in this topic using the free Adapt Authoring Tool.
At its core, quality customer service is about making your customers feel listened to, valued and treated fairly.
It has a huge impact on the bottom line, too. 90% of people use customer service levels as a guiding factor influencing buying decisions. Increasing customer retention rates by just 5% can increase profits by more than 25%.
Our Providing Great Customer Service course explores what makes customer service excellent. In this engaging course, learners find out how to meet customers' expectations – and exceed them – every time.
Our Customer Service online courses provide a comprehensive guide to the key skills your employees need to give excellent customer service, from recognising primary customers to maintaining a customer focus.
Every customer deserves to have their expectations met and exceeded and our customer service training helps ensure that happens.
Our Take 5 customer service courses – Who is your Customer?, the Importance of Great Customer Service and the Three Cs of Customer Service – provide eLearning clearly focused on the key skills in the topic. They are bite-sized and appealing to maximise learner engagement.