This course shows employees how they can contribute to the external customer experience through good internal customer care.
Please note that this course is not yet compatible with mobile devices.
What to Expect
Employees will learn:
- Who internal customers are
- The benefits of mapping their customers'? end to end journey
- The importance of the three C?s of internal customer care
Calculate Your Cost
For 150+ learners,Get a Quote
Exchange rates are updated regularly but are only intended as a guide.
All business functions impact the overall customer experience, and all employees are each other's customers.
Great Value Package
Our Performance Management Suite includes all of our management training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.
What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.
- Access to all Performance Management eLearning for One Great Price
- Innovative Astute eLearning Platform
- New Courses Added Regularly
- Regular Course Updates
- Downloadable Posters and Assets
- Dedicated Account Manager
- Customise Course Content for Your Team
- Unlimited Help Desk Support
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Identify and prioritise each learners' needs and continued career development.
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