Key Learning Points:
- The difference between internal and external customers
- The benefits of mapping your customer's end-to-end journey
- How you might have contact with your internal customers
- The importance of the three Cs of internal customer care
- The benefits of good customer care
Sometimes we draw a distinction between roles that are customer facing and roles that are not. No matter what your role, you will have customers that you serve – and this can include colleagues and contractors (internal customers) too.
This course shows employees how they can contribute to the external customer experience through good internal customer care.
Please note that this course is not yet compatible with mobile devices.
- Course duration: 30 minutes
- Part of our Performance Management suite
- Multiple-choice question assessment
- Realistic scenarios to demonstrate learning points
Who Should Take This Course?
Everybody has internal customers, whether they deal with the public directly or not. It can therefore benefit people from all departments, private and public sector workers, contractors and those who deal with contractors, and managers.
- Customer service representatives
- IT staff
The Internal Customer Management online course includes an assessment module. The assessment is in a multiple-choice question format, covering everything set out in the course.
This is not a pass or fail course but learners receive a mark at the end and can retake the course to improve it.
2 Ways of Purchasing
You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.
1. Individual Licenses
If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them.
2. Complete Bundle
Buy all of the Compliance, Health and Safety or Performance Management courses in one great value package and receive unlimited benefits.
1. Individual Pricing
|Number of Learners||Cost (per year)
|1 - 10||29 / per learner|
|11 - 20||25 / per learner|
|21 - 50||20 / per learner|
|51 - 100||15 / per learner|
|101 - 150||10 / per learner|
Exchange rates are updated regularly but are only intended as a guide.
2. Complete Bundle Pricing
If you buy all the Compliance, Health & Safety or Performance Management in a complete bundle, all features come as standard, no matter the size of your organisation!
|Number of Learners||Cost (per year)
|1 - 100||30 / per learner|
|101 - 200||25 / per learner|
|201 - 300||21 / per learner|
|301 - 400||18 / per learner|
|401 - 500||15 / per learner|
|501 - 750||12.50 / per learner|
|751 - 1000||10 / per learner|
|1001 - 2500||8 / per learner|
|2501 - 5000||6 / per learner|
|5000 - 10,000||5 / per learner|
- All courses in our catalogue
- New courses added regularly
- Branded, downloadable posters
- Customise Course Content for Your Team
- Astute eLearning Platform
- Regular course updates
- Dedicated Account Manager
- Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.Get a Quote
The Importance of Internal Customer Management Training
Organisations that prioritise the customer experience, including seamless cooperation between internal customers and different departments, reap the benefits.
By training employees in internal customer management, they will understand customers' end-to-end journey and the benefits of good internal customer care better.
If you have any questions that are not covered here, please get in touch.