Effective Internal Customer Management

Put the customer first throughout your business

Course Overview

This course shows employees how they can contribute to the external customer experience through good internal customer care.

Please note that this course is not yet compatible with mobile devices.

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Effective Internal Customer Management
Effective Internal Customer Management
Effective Internal Customer Management
Effective Internal Customer Management
Effective Internal Customer Management

Available in: 1 Language

  • English English

Tagged in: Customer Service

Technical Requirements

CPD Points: No

What to Expect

Employees will learn:

  • Who internal customers are
  • The benefits of mapping their customers'? end to end journey
  • The importance of the three C?s of internal customer care

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Pricing

Calculate Your Cost

Change Currency:
£ 29 / per learner
per course
per year
1+ User Licenses
11+ User Licenses
21+ User Licenses
51+ User Licenses
101+ User Licenses

For 150+ learners, please contact us for a quote.

Exchange rates are updated regularly but are only intended as a guide.

Effective Internal Customer Management

About

All business functions impact the overall customer experience, and all employees are each other's customers.

Great Value Package

Our Performance Management Suite includes all of our management training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.

What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.

What's included

  • All courses in the Performance Management eLearning Suite
  • Astute eLearning Platform
  • Branded, downloadable posters
  • Updated courses and platform enhancements
  • Dedicated Account Manager
  • Unlimited help desk support
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