Key Learning Points:
- Identifying who is a customer
- Communicating effectively with customers
- Identifying and managing customer needs and expectations
Course Overview
Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right.
In this immersive, engaging course, you take on the role of a customer service representative for the charity Activities for All. Their customer service centre helps people face to face, over the phone, and online via both video chat and text chat software. With guidance from your manager, you will work to obtain a great customer service rating and collect all the badges to pass the course.
The course explores what great customer service is and how to provide it consistently.
Course Details
- Course duration: 20 minutes
- Part of our Performance suite
- Skills-based customer service eLearning
- Certificate on completion
Who Should Take This Course?
This course is suitable for everyone who works to meet customers' expectations, either directly or indirectly.
- Customer service staff
- Customer experience managers
- Sales staff
- Marketing staff
- Product design professionals
The Assessment
The learner must collect as many badges as possible and achieve a great customer satisfaction rating to complete the course.
2 Ways of Purchasing
You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.
1. Individual Licenses
If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them.
2. Complete Bundle
Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits.
1. Individual Pricing
| Number of Learners | Cost (per year)
|
|---|---|
| 1 - 10 | 29 / per learner |
| 11 - 20 | 25 / per learner |
| 21 - 50 | 20 / per learner |
| 51 - 100 | 15 / per learner |
| 101 - 150 | 10 / per learner |
| 150+ | POA |
Exchange rates are updated regularly but are only intended as a guide.
2. Complete Bundle Pricing
If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
| Number of Learners | Cost (per year)
|
|---|---|
| 1 - 100 | 30 / per learner |
| 101 - 200 | 25 / per learner |
| 201 - 300 | 21 / per learner |
| 301 - 400 | 18 / per learner |
| 401 - 500 | 15 / per learner |
| 501 - 750 | 12.50 / per learner |
| 751 - 1000 | 10 / per learner |
| 1001 - 2500 | 8 / per learner |
| 2501 - 5000 | 6 / per learner |
| 5000 - 10,000 | 5 / per learner |
| 10,000 + | POA |
- All courses in our catalogue
- New courses added regularly
- Branded, downloadable posters
- Customise Course Content for Your Team
- Astute eLearning Platform
- Regular course updates
- Dedicated Account Manager
- Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.
Get a QuoteThe Importance of Customer Service Training
Attracting new customers and retaining established ones relies heavily on good customer service skills. Businesses that maintain a good customer focus and invest in their employees' customer service skills reap the benefits.
Good customer service training helps companies to meet the needs of their clients, each and every time.
FAQ's
If you have any questions that are not covered here, please get in touch.