Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right.
In this immersive, engaging course, you take on the role of a customer service representative for the charity Activities for All. Their customer service centre helps people face to face, over the phone, and online via both video chat and text chat software. With guidance from your manager, you will work to obtain a great customer service rating and collect all the badges to pass the course.
The course explores what great customer service is and how to provide it consistently.
The learner must collect as many badges as possible and achieve a great customer satisfaction rating to complete the course.
| Number of Learners | Cost (per year) | |
|---|---|---|
| 1 - 10 | ||
| 11 - 20 | ||
| 21 - 50 | ||
| 51 - 100 | ||
| 101 - 150 | ||
| 150+ | ||
| Number of Learners | Cost (per year) | |
|---|---|---|
| 50 - 100 | ||
| 101 - 200 | ||
| 201 - 300 | ||
| 301 - 400 | ||
| 401 - 500 | ||
| 501 - 750 | ||
| 751 - 1000 | ||
| 1001 - 2500 | ||
| 2501 - 5000 | ||
| 5000 - 10,000 | ||
| 10,000 + | ||
Included Features
Attracting new customers and retaining established ones relies heavily on good customer service skills. Businesses that maintain a good customer focus and invest in their employees’ customer service skills reap the benefits.
Good customer service training helps companies to meet the needs of their clients, each and every time.
It is important to manage customer expectations because this is the best way to ensure an achievable outcome that pleases both sides of the equation. If you allow expectations to rise too much, you may struggle to deliver on them. If they are too low, the customer will be unimpressed with what you have to offer. Great customer service involves the skilful management of clients’ expectations.
Customers want to be treated fairly, receive the service they have been promised by the vendor and have their concerns addressed promptly and accurately. This holds true across all industries and job roles. Organisations that champion their customers and have a customer focus at all times will please their customers and meet their expectations effectively.
Customer service requires many different skills, all of which are important in many situations. The most important are good communication, excellent customer focus and the ability to problem-solve. An employee who works on these will demonstrate great customer service.
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