Providing Great Customer Service

Learn to demonstrate excellent customer service at all times

Key Learning Points:

  • Identifying who is a customer
  • Communicating effectively with customers
  • Identifying and managing customer needs and expectations
  • The importance of great customer service
  • How tone and body language affect customer service levels

Course Overview

Great customer service really sets an organisation apart. Around 90% of us use customer service levels to make decisions on purchasing goods and services – so it is vitally important to get it right.

In this immersive, engaging course, you take on the role of a customer service representative for the charity Activities for All. Their customer service centre helps people face to face, over the phone, and online via both video chat and text chat software. With guidance from your manager, you will work to obtain a great customer service rating and collect all the badges to pass the course.

The course explores what great customer service is and how to provide it consistently.

Course Details

  • Part of our Performance suite
  • Skills-based customer service eLearning
  • Certificate on completion
  • Course can be tailored to meet your specific requirements

Course Contents

This course is published by Cylix

Tailored versions of the courses are available for the following sectors

Compatible for

Any Workplace

Public Sector




Fire & Rescue

The Assessment

The learner must collect as many badges as possible and achieve a great customer satisfaction rating to complete the course.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.


2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

1. Individual Pricing

Number of Learners Cost (per year)
1 - 10
£34.50 / per learner
11 - 20
£29 / per learner
21 - 50
£23 / per learner
51 - 100
£17.50 / per learner
101 - 150
£11.50 / per learner
Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£24.50 / per learner
301 - 400
£21 / per learner
401 - 500
£17.50 / per learner
501 - 750
£14.50 / per learner
751 - 1000
£11.50 / per learner
1001 - 2500
£9.50 / per learner
2501 - 5000
£7 / per learner
5000 - 10,000
£6 / per learner
10,000 +

Included Features

  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

The Importance of Customer Service Training

Attracting new customers and retaining established ones relies heavily on good customer service skills. Businesses that maintain a good customer focus and invest in their employees’ customer service skills reap the benefits.

Good customer service training helps companies to meet the needs of their clients, each and every time.


If you have any questions that are not covered here, please get in touch.

It is important to manage customer expectations because this is the best way to ensure an achievable outcome that pleases both sides of the equation. If you allow expectations to rise too much, you may struggle to deliver on them. If they are too low, the customer will be unimpressed with what you have to offer. Great customer service involves the skilful management of clients’ expectations.

Customers want to be treated fairly, receive the service they have been promised by the vendor and have their concerns addressed promptly and accurately. This holds true across all industries and job roles. Organisations that champion their customers and have a customer focus at all times will please their customers and meet their expectations effectively.

Customer service requires many different skills, all of which are important in many situations. The most important are good communication, excellent customer focus and the ability to problem-solve. An employee who works on these will demonstrate great customer service.

If you have any feedback about our products please contact us at [email protected]

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