Soft Skills for Customer Service
Drive customer satisfaction
This course shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.
Please note that this course is not yet compatible with mobile devices.
What to Expect
Staff will learn:
- What the five key drivers of customer satisfaction are
- How to identify the different styles of communication
- How to communicate more effectively through face to face, telephone and written communication
- How to use the LEAP model to communicate with challenging customers
Choose our Performance Management Suite for the best value solution to developing your organisation's personnel.
Calculate Your Cost
For 150+ learners, please contact us for a quote.
Exchange rates are updated regularly but are only intended as a guide.
To drive customer satisfaction, employees must understand exactly what customers expect.
Great Value Package
Our Performance Management Suite includes all of our management training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.
What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.
- All courses in the Performance Management eLearning Suite
- Astute eLearning Platform
- Branded, downloadable posters
- Updated courses and platform enhancements
- Dedicated Account Manager
- Unlimited help desk support
Astute LMS: Designed to empower your workforce
You can get this course on a fully hosted platform - Astute
Our customers love Astute's user-friendly design and the freedom to automate many admin fuctions.
Whether you're new to eLearning, or just in need of a fresh start, Astute can help your organisation create a powerful learning culture.
Astute creates a robust audit-trail for L&D managers, compliance managers and auditors, making it easy to measure results and track employee progress.
Get up and running quickly with our secure cloud-based platform which allows learners access to eLearning content anytime, anywhere over the internet. Since we host Astute, there's no need to devote time or resources to installation and set-up - it's ready when you are.
Astute streamlines many manual processes such as course enrolments, chase / trigger emails, and automated reporting through its advanced automation features. Take the administrative burden out of your training activities.
Need Astute in multiple languages? No problem. We delivery multilingual programmes for many global organisations, and currently support more than 30 languages.
Administrators can create forms for things like expenses claims, gift and hospitality registers, holiday requests, and much more. Approval and workflow rules can also be set for each form. Every-day reporting made easy!
Provide your users with personalised skills-assessments to help them reach their personal goals with individual learning plans and progress reports.
Distribute learning materials and associated policies easily to your employees, and quickly track who has or hasn't completed the task at the click of a button.
Support your learning initiatives offline through Astute's Brand-on-Demand poster campaigns. Choose from over 500 customisable templates to reinforce key compliance messages.
Because one size doesn't fit all, Astute allows different departments, branches, or group-companies to segregate and brand their own log-in portals and customise permissions to suit their needs.