Key Learning Points:
- What the five key drivers of customer satisfaction are
- The importance of soft skills in customer service
- How to identify the different styles of communication
- How to communicate more effectively through face to face, telephone and written communication
- How to use the LEAP model to communicate with challenging customers
This online training course on customer service soft skills is developed to demonstrate to employees the five most important drivers of customer satisfaction and how effective communication helps deliver them. The course is designed to enable learners to find out more about using soft skills such as communications and listening skills to provide effective customer service. The course offers tips, advice and information on essential soft skills that will help learners thrive within customer service.
Please note that this course is not yet compatible with mobile devices.
- Course duration: 35 minutes
- Interactive online course
- Final assessment to pass the course
- Certificate on completion
Who Should Take This Course?
Our Customer Service Soft Skills is ideal for customer-facing staff at all levels and is designed to equip them with the essential soft skills required while dealing with customers face to face, on the phone or over digital communications. The course is particularly beneficial for staff working within Customer Services, Support, Sales and Social Media.
- Customer service staff
- Sales representatives
- Account managers
- Marketing staff
- Support workers
The course concludes with a short quiz where learners are tested on their knowledge and understanding. Learners need to answer 80% of the questions correctly to pass the course. Learners will receive a certificate of completion on successfully completing the course. Learners can take the assessment again to improve their score.
2 Ways of Purchasing
You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.
1. Individual Licenses
If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them.
2. Complete Bundle
Buy all of the Compliance, Health and Safety or Performance Management courses in one great value package and receive unlimited benefits.
1. Individual Pricing
|Number of Learners||Cost (per year)
|1 - 10||29 / per learner|
|11 - 20||25 / per learner|
|21 - 50||20 / per learner|
|51 - 100||15 / per learner|
|101 - 150||10 / per learner|
Exchange rates are updated regularly but are only intended as a guide.
2. Complete Bundle Pricing
If you buy all the Compliance, Health & Safety or Performance Management in a complete bundle, all features come as standard, no matter the size of your organisation!
|Number of Learners||Cost (per year)
|1 - 100||30 / per learner|
|101 - 200||25 / per learner|
|201 - 300||21 / per learner|
|301 - 400||18 / per learner|
|401 - 500||15 / per learner|
|501 - 750||12.50 / per learner|
|751 - 1000||10 / per learner|
|1001 - 2500||8 / per learner|
|2501 - 5000||6 / per learner|
|5000 - 10,000||5 / per learner|
- All courses in our catalogue
- New courses added regularly
- Branded, downloadable posters
- Customise Course Content for Your Team
- Astute eLearning Platform
- Regular course updates
- Dedicated Account Manager
- Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.Get a Quote
The importance of Customer Services Training
Communication is key to delivering good service to customers and great customer service is the cornerstone to retaining clients and keeping them happy. There are various ways that your customer-facing staff will communicate with customers, including face to face, over the telephone and in writing. It is therefore vital to train your staff on what a customer expects from them and essential soft skills to help them deal with customers, be able to meet their requirements and drive their satisfaction with your services.
If you have any questions that are not covered here, please get in touch.