Soft Skills for Customer Service

Drive customer satisfaction

Course Overview

This course shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.

Please note that this course is not yet compatible with mobile devices.

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Soft Skills for Customer Service
Soft Skills for Customer Service
Soft Skills for Customer Service

Course Duration: 35 minutes

Available in: 1 Language

  • English English

Tagged in: Customer Service

Technical Requirements

CPD Points: No

What to Expect

Staff will learn:

  • What the five key drivers of customer satisfaction are
  • How to identify the different styles of communication
  • How to communicate more effectively through face to face, telephone and written communication
  • How to use the LEAP model to communicate with challenging customers

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Choose our Performance Management Suite for the best value solution to developing your organisation's personnel.

Calculate Your Cost

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For 150+ learners, please contact us for a quote.

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Soft Skills for Customer Service


To drive customer satisfaction, employees must understand exactly what customers expect.

Great Value Package

Our Performance Management Suite includes all of our management training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.

What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.

What's included

  • All courses in the Performance Management eLearning Suite
  • Astute eLearning Platform
  • Branded, downloadable posters
  • Updated courses and platform enhancements
  • Dedicated Account Manager
  • Unlimited help desk support

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