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Soft Skills for Customer Service

Drive customer satisfaction

This course is available as part of the Performance Management eLearning Suite in one great package.

Course Overview

This course shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.

Please note that this course is not yet compatible with mobile devices.

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Soft Skills for Customer Service
Soft Skills for Customer Service
Soft Skills for Customer Service

Course Duration: 35 minutes

Available in: 1 Language

  • English

Tagged in: Customer Service

Technical Requirements

This course is eligible for CDP points.

What to Expect

Staff will learn:

  • What the five key drivers of customer satisfaction are
  • How to identify the different styles of communication
  • How to communicate more effectively through face to face, telephone and written communication
  • How to use the LEAP model to communicate with challenging customers

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Soft Skills for Customer Service
Soft Skills for Customer Service
Soft Skills for Customer Service
Soft Skills for Customer Service

About

To drive customer satisfaction, employees must understand exactly what customers expect.

Astute LMS: Designed to empower your workforce

You can get this course on a fully hosted platform - Astute

Our customers love Astute's user-friendly design and the freedom to automate many admin fuctions.

Whether you're new to eLearning, or just in need of a fresh start, Astute can help your organisation create a powerful learning culture.

  • Advanced Reporting

    Advanced Reporting

    Astute creates a robust audit-trail for L&D managers, compliance managers and auditors, making it easy to measure results and track employee progress.

    Cloud Based

    Cloud Based

    Get up and running quickly with our secure cloud-based platform which allows learners access to eLearning content anytime, anywhere over the internet. Since we host Astute, there's no need to devote time or resources to installation and set-up - it's ready when you are.

    Automation

    Automation

    Astute streamlines many manual processes such as course enrolments, chase / trigger emails, and automated reporting through its advanced automation features. Take the administrative burden out of your training activities.

    Multilingual Capability

    Multilingual Capability

    Need Astute in multiple languages? No problem. We delivery multilingual programmes for many global organisations, and currently support more than 30 languages.

    Forms and Workflows

    Forms and Workflows

    Administrators can create forms for things like expenses claims, gift and hospitality registers, holiday requests, and much more. Approval and workflow rules can also be set for each form. Every-day reporting made easy!

  • Performance Management

    Performance Management

    Provide your users with personalised skills-assessments to help them reach their personal goals with individual learning plans and progress reports.

    Policy Manager

    Policy Manager

    Distribute learning materials and associated policies easily to your employees, and quickly track who has or hasn't completed the task at the click of a button.

    Brand-on-Demand Poster Library

    Brand-on-Demand Poster Library

    Support your learning initiatives offline through Astute's Brand-on-Demand poster campaigns. Choose from over 500 customisable templates to reinforce key compliance messages.

    Multi-Tenancy

    Multi-Tenancy

    Because one size doesn't fit all, Astute allows different departments, branches, or group-companies to segregate and brand their own log-in portals and customise permissions to suit their needs.

    Face-to-Face

    Face-to-Face

    Coming soon to Astute! Due to be ready in Q3 of 2018, Astute will soon feature face-to-face and virtual classroom functionality.

Guide Pricing

Choose our Performance Management Suite for the best value solution to developing your organisation's personnel.

Estimate Your Cost

Change Currency:
£ 29 / per learner
per year
1+ User Licenses
11+ User Licenses
21+ User Licenses
51+ User Licenses
101+ User Licenses

For 150+ learners, please contact us for a quote.

Exchange rates are updated regularly but are only intended as a guide.

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Get in Touch

+44 (0)1509 611 019

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