Organisations that put the needs of their customers at the heart of their ethos tend to have an edge over their competitors and provide a better overall service.
The Three Cs of Customer Service course explores Caring, Co-operating and Communication, and how they can help deliver excellent customer service. It provides practical advice regarding these values and how to use them during customer interactions.
This is an informative Take 5. Once your learners have completed the course, they will be eligible for a certificate.
| Number of Learners | Cost (per year) | |
|---|---|---|
| 1 - 10 | ||
| 11 - 20 | ||
| 21 - 50 | ||
| 51 - 100 | ||
| 101 - 150 | ||
| 150+ | ||
| Number of Learners | Cost (per year) | |
|---|---|---|
| 50 - 100 | ||
| 101 - 200 | ||
| 201 - 300 | ||
| 301 - 400 | ||
| 401 - 500 | ||
| 501 - 750 | ||
| 751 - 1000 | ||
| 1001 - 2500 | ||
| 2501 - 5000 | ||
| 5000 - 10,000 | ||
| 10,000 + | ||
Included Features
Customer service can make or break a customer’s perception of a company or organisation. Knowing the theory behind best practice can really help employees improve their customer service skills.
For any business or individual employee who would like to put customer needs at the heart of their service, it is important to receive training that gives them a good grounding in what this is and how they can find areas to work on.
Yes – anyone can improve their customer service skills with good training and regular practice. Even people who have worked in customer-facing roles for a long time can stand to gain a lot from training in customer service. Like any skillset, it can be improved and honed over time.
Good customer service is being able to deal with both happy and unhappy customers. For this, it is essential that customer-facing staff hold three important qualities – the ability to listen, professionalism and knowledge. Staff must be able to acknowledge and respect the customer’s concerns fairly and they can achieve this by listening and making sure their concerns are heard. It is also important to keep professional by following common courtesy, responding promptly and going the extra mile. Staff should also be knowledgeable in the products and services they offer and be able to resolve issues effectively.
Soft skills are important in customer service because they influence how well the employee interacts with people both inside and outside their company. Soft skills such as good communication, motivation, flexibility and good problem-solving have a strong effect on the level of customer satisfaction. This is why they are so highly valued by employers despite being quite difficult to measure in employees. Good customer service relies on well-developed soft skills as much as product knowledge, helping customers to feel listened to and be sure their issues are being dealt with well.
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