Our Effective Communication Courses
Communicating With Care
Good communication is at the heart of all successful organisations and teams. In an increasingly diverse environment, communicating in a way that acknowledges and respects the diversity of the people around us is fast becoming... Read More »
Effective Questioning
Effective questioning skills are an essential part of communication. Being able to ask questions effectively is particularly relevant for customer service personnel, other front-line workers, managers, and team leaders. In... Read More »
Having Difficult Conversations
In our working lives, we will all need to have difficult conversations sometimes. These require a range of communication skills: verbal (e.g. using different types of questions), non-verbal (e.g. body language) and conversation... Read More »
Return to Work
Kim is unable to work and her manager, Randall, must manage her sickness absence with the support of Hannah in HR. Your challenge is to make decisions at key stages in this scenario to achieve a positive outcome. Your progress... Read More »
Tips for Writing Effectively
Whether you're sending an email, writing a report or responding to a customer, good written communication is vital. Our Tips for Writing Effectively Take 5 course empowers employees to excel in this important workplace skill.... Read More »
Understanding Communication Styles
Everyone has different personality types and communication styles. When working in a team, it can be helpful to understand our own and others' styles so we can relate to each other better and communicate effectively. In some... Read More »
Tailoring: You can tailor all of the courses in this topic using the free Adapt Authoring Tool.
Effective Communication in Business
Our Effective Communication courses help learners hone these skills and understand the role of communication styles in business contexts.
Focusing on key skills such as active listening, handling difficult conversations and writing effectively, our Effective Communication online training gives staff the information they need to succeed at communication.
The quality of your organisation's communication is vitally important, regardless of whether it is client-facing communication or interaction between colleagues, managers and teams. Good communication benefits the service you provide to clients and helps build teams, improving trust, engagement and productivity.
