Understanding Communication Styles

An eLearning course on understanding personality types, communication styles and their importance in your team

Key Learning Points:

  • Be aware of different personality types and communication styles
  • Understand the correlation between personality types and communication styles
  • Be aware of the different types of behaviour that can be displayed for each communication style
  • Understand how to recognise different communication styles
  • Understand how adapting your communication methods to match your team can improve performance and productivity

Course Overview

Everyone has different personality types and communication styles. When working in a team, it can be helpful to understand our own and others’ styles so we can relate to each other better and communicate effectively. In some cases, adapting your communication style to the preferred style of individual team members can improve performance and productivity.

In our Understanding Communication Styles eLearning short course, learners explore the different types of communication styles and how to recognise who has which style. The course looks at the core behaviours that link to each style and how these behaviours can affect the success and productivity of teams.

Course Details

  • Part of our Performance suite
  • Skills-based effective communication eLearning
  • Certificate on completion
  • Course can be tailored to meet your specific requirements

Course Contents

This course is published by Cylix

Tailored versions of the courses are available for the following sectors

Compatible for

Any Workplace

Public Sector




Fire & Rescue

The Assessment

The eLearning course is assessed through multiple-choice questions. The pass mark for the course is 80%.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.


2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

1. Individual Pricing

Number of Learners Cost (per year)
1 - 10
£34.50 / per learner
11 - 20
£29 / per learner
21 - 50
£23 / per learner
51 - 100
£17.50 / per learner
101 - 150
£11.50 / per learner
Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£24.50 / per learner
301 - 400
£21 / per learner
401 - 500
£17.50 / per learner
501 - 750
£14.50 / per learner
751 - 1000
£11.50 / per learner
1001 - 2500
£9.50 / per learner
2501 - 5000
£7 / per learner
5000 - 10,000
£6 / per learner
10,000 +

Included Features

  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

The Importance of Communication Styles Training

Communication is vitally important for all organisations. Effective communication between colleagues and customers helps with productivity and ensures high levels of customer service.

It is important to understand that different team members may have different communication styles and that, by adapting communication methods to match each individual, performance and productivity can be improved. Training is vital for understanding these concepts.


If you have any questions that are not covered here, please get in touch.

Communication styles are the way people relate to the world and each other. There is a correlation between communication style and personality type and there are theoretical models for describing the two concepts. At work, communication styles can affect how teams function and how productive they are.

There are many potential barriers to effective communication. These include physical barriers, language barriers and mismatched expectations. The vast majority of these barriers can be overcome with patience, work on both sides and effective communication training.

Communicating in a difficult set of circumstances can be challenging. A knowledge of different communication styles can help people to connect and understand each other’s point of view. Keeping calm and making sure everyone has a chance to put their view across can often help.

If you have any feedback about our products please contact us at [email protected]

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