Managing Grievances

An engaging short course on managing grievances, both formal and informal, for an effective outcome

Key Learning Points:

  • Define what constitutes a grievance
  • Describe the grievance process
  • Differentiate between informal and formal grievances
  • Follow the principles of managing grievances informally and formally
  • Understand the importance of fairness in the grievance process

Course Overview

When managing grievances, it is vital that all sides receive a fair hearing and treatment from management.

Our Managing Grievances short course ensures managers are able to handle grievances and the associated processes well, whether formal or informal grievances have been raised. Using a scenario to help learners’ understanding, the course is suitable for managers and people with aspirations to become managers.

Course Details

  • Part of our Performance suite
  • Skills-based performance management eLearning
  • Certificate on completion
  • Course can be tailored to meet your specific requirements

Course Contents

This course is published by Cylix

Tailored versions of the courses are available for the following sectors

Compatible for

Any Workplace

Public Sector




Fire & Rescue

The Assessment

Questions appear throughout the course to engage the learner. The final quiz has 6 questions relating to the learning objectives, with a pass mark of 83%.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them online.


2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Training courses in one great value package and receive unlimited benefits including our AI driven Learning Experience Platform, Astute.

1. Individual Pricing

Number of Learners Cost (per year)
1 - 10
£34.50 / per learner
11 - 20
£29 / per learner
21 - 50
£23 / per learner
51 - 100
£17.50 / per learner
101 - 150
£11.50 / per learner
Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Training in a complete bundle, all features come as standard, no matter the size of your organisation!
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£24.50 / per learner
301 - 400
£21 / per learner
401 - 500
£17.50 / per learner
501 - 750
£14.50 / per learner
751 - 1000
£11.50 / per learner
1001 - 2500
£9.50 / per learner
2501 - 5000
£7 / per learner
5000 - 10,000
£6 / per learner
10,000 +

Included Features

  • All courses in our catalogue
  • Our Learning Experience Platform ‘Astute’
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

The Importance of Managing Grievances Training

Sometimes employees may have concerns of feel worried about their working conditions or working relationships. If these problems persist, or are serious enough, they may wish to alert a senior member of staff. This action is called raising a grievance.

Grievances may be formal or informal depending on the action their employee and their manager decide to take once the issue is raised. Managers who have had training in handling grievances will feel more confident about the rules and processes involved and be able to navigate the situation more efficiently.


If you have any questions that are not covered here, please get in touch.

Grievances at work occur when an employee, or group of employees, have a problem they do not feel can be solved informally. When somebody raises a grievance, it should be subject to the grievance policy in a fair manner and all sides should have a chance to put their case. Nobody should suffer retaliation for raising a grievance.

Grievances are caused by interpersonal issues between staff, working conditions, treatment of employees by management and conduct. It is important for a company to have a grievance policy so people are confident their issues, once raised, are dealt with in a fair and consistent manner.

Informal grievances are usually raised verbally, sometimes in a one-to-one with a manager. Sometimes this is enough for the grievance to be resolved. Formal grievances are usually in writing and tend to be more serious, though any kind of grievance should be dealt with fairly and professionally by management.

If you have any feedback about our products please contact us at [email protected]

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