When managing grievances, it is vital that all sides receive a fair hearing and treatment from management.
Our Managing Grievances short course ensures managers are able to handle grievances and the associated processes well, whether formal or informal grievances have been raised. Using a scenario to help learners’ understanding, the course is suitable for managers and people with aspirations to become managers.
Questions appear throughout the course to engage the learner. The final quiz has 6 questions relating to the learning objectives, with a pass mark of 83%.
| Number of Learners | Cost (per year) | |
|---|---|---|
| 1 - 10 | ||
| 11 - 20 | ||
| 21 - 50 | ||
| 51 - 100 | ||
| 101 - 150 | ||
| 150+ | ||
| Number of Learners | Cost (per year) | |
|---|---|---|
| 50 - 100 | ||
| 101 - 200 | ||
| 201 - 300 | ||
| 301 - 400 | ||
| 401 - 500 | ||
| 501 - 750 | ||
| 751 - 1000 | ||
| 1001 - 2500 | ||
| 2501 - 5000 | ||
| 5000 - 10,000 | ||
| 10,000 + | ||
Included Features
Sometimes employees may have concerns of feel worried about their working conditions or working relationships. If these problems persist, or are serious enough, they may wish to alert a senior member of staff. This action is called raising a grievance.
Grievances may be formal or informal depending on the action their employee and their manager decide to take once the issue is raised. Managers who have had training in handling grievances will feel more confident about the rules and processes involved and be able to navigate the situation more efficiently.
Grievances at work occur when an employee, or group of employees, have a problem they do not feel can be solved informally. When somebody raises a grievance, it should be subject to the grievance policy in a fair manner and all sides should have a chance to put their case. Nobody should suffer retaliation for raising a grievance.
Grievances are caused by interpersonal issues between staff, working conditions, treatment of employees by management and conduct. It is important for a company to have a grievance policy so people are confident their issues, once raised, are dealt with in a fair and consistent manner.
Informal grievances are usually raised verbally, sometimes in a one-to-one with a manager. Sometimes this is enough for the grievance to be resolved. Formal grievances are usually in writing and tend to be more serious, though any kind of grievance should be dealt with fairly and professionally by management.
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