Key Learning Points:
- What a grievance is and the importance of a grievance policy
- When and why employees may wish to raise a grievance
- Good practice for managing disciplinary matters
- The different stages of the grievance process
- How to manage every stage of the disciplinary process
During the course of any manager's working life, they will have to handle both informal and formal grievances being raised by their team. It is a vital skill for managers to be able to handle these sensitive issues in a way that is fair to everyone and solves the issue at hand.
This course will equip managers with a proven process which allows grievances to be resolved quickly, fairly and consistently. It follows the process from when the grievance is first raised all the way through to the end of the appeal stage and highlights best practice for handling grievances.
Please note that this course is not yet compatible with mobile devices.
- Course duration: 1 hour +
- Part of our Performance Management suite
- Multiple-choice question assessment
- Certificate on completion
Who Should Take This Course?
This course will be helpful for any manager whose role may include dealing with employee grievances, formal or informal.
- Team Leaders
- Heads of Department
- HR Professionals
The Grievances online course includes a "Check Your Knowledge" assessment module. The assessment is in a multiple-choice question format, covering everything set out in the course. Learners must achieve a mark of 80% or above to pass.
2 Ways of Purchasing
You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.
1. Individual Licenses
If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them.
2. Complete Bundle
Buy all of the Compliance, Health and Safety or Performance Management courses in one great value package and receive unlimited benefits.
1. Individual Pricing
|Number of Learners||Cost (per year)
|1 - 10||29 / per learner|
|11 - 20||25 / per learner|
|21 - 50||20 / per learner|
|51 - 100||15 / per learner|
|101 - 150||10 / per learner|
Exchange rates are updated regularly but are only intended as a guide.
2. Complete Bundle Pricing
If you buy all the Compliance, Health & Safety or Performance Management in a complete bundle, all features come as standard, no matter the size of your organisation!
|Number of Learners||Cost (per year)
|1 - 100||30 / per learner|
|101 - 200||25 / per learner|
|201 - 300||21 / per learner|
|301 - 400||18 / per learner|
|401 - 500||15 / per learner|
|501 - 750||12.50 / per learner|
|751 - 1000||10 / per learner|
|1001 - 2500||8 / per learner|
|2501 - 5000||6 / per learner|
|5000 - 10,000||5 / per learner|
- All courses in our catalogue
- New courses added regularly
- Branded, downloadable posters
- Customise Course Content for Your Team
- Astute eLearning Platform
- Regular course updates
- Dedicated Account Manager
- Unlimited help desk support
Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.Get a Quote
The Importance of Grievance Training
Sometimes we may have concerns of feel worried about our working conditions or working relationships. Whilst perfectly normal, if these problems persist, or are serious enough, we may wish to alert a senior member of staff. This action is called raising a grievance.
Grievances may be formal or informal depending on the action you and your manager decide to take once the issue is raised. It may be possible to resolve your complaint simply by talking the matter through, but if that's not possible, your grievance may be taken to mediation or even to an employment tribunal.
If you have any questions that are not covered here, please get in touch.