Key Learning Points:

  • What a grievance is and the importance of a grievance policy
  • When and why employees may wish to raise a grievance
  • Good practice for managing disciplinary matters
  • The different stages of the grievance process
  • How to manage every stage of the disciplinary process
CPD Points

Course Overview

During the course of any manager's working life, they will have to handle both informal and formal grievances being raised by their team. It is a vital skill for managers to be able to handle these sensitive issues in a way that is fair to everyone and solves the issue at hand.

This course will equip managers with a proven process which allows grievances to be resolved quickly, fairly and consistently. It follows the process from when the grievance is first raised all the way through to the end of the appeal stage and highlights best practice for handling grievances.

Please note that this course is not yet compatible with mobile devices.

Course Details

  • Course duration: 1 hour +
  • Part of our Performance Management suite
  • Multiple-choice question assessment
  • Certificate on completion
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Course Contents

Our Grievance managers’ course includes five modules and an assessment:

Introduction to the Grievance Policy
Introduction to the Grievance Policy
This module gives an overview of the grievance process. It explores what a grievance is and why a policy is needed, situations when an employee might want to raise a grievance and how it should be raised, and how managers should deal with this to ensure a speedy and fair resolution.
Good Practice when Managing a Grievance
Good Practice when Managing a Grievance
In this module you will learn about eight key elements highlighted as good practice if you find yourself having to deal with an employee’s grievance. You will also be introduced to tips, advice and information to support you when dealing with any grievances.
Managing the Informal Stage of the Policy
Managing the Informal Stage of the Policy
This module tells you about the informal stage of the grievance policy. Managers should aim to resolve grievances with their employees through the Informal Stage; this allows a clear and speedy resolution and prevents issues from escalating.
Managing the Formal Stage of the Policy
Managing the Formal Stage of the Policy
If a grievance cannot be settled informally then the employee can proceed to the next stage, which is submitting a grievance. This module tells you about the formal stage of the grievance policy and provides you with information and guidance. It highlights the need for a clear grievance policy.
Managing the Appeal Stage
Managing the Appeal Stage
Should a grievance not be successfully resolved by the formal stage of the grievance process, it can proceed to the appeal stage of the policy. Managers should navigate this stage as carefully as the others. This module handles the final stage of the policy and gives information and guidance to managers.

Who Should Take This Course?

This course will be helpful for any manager whose role may include dealing with employee grievances, formal or informal.

  • Managers
  • Team Leaders
  • Heads of Department
  • HR Professionals
  • Supervisors.

The Assessment

The Grievances online course includes a "Check Your Knowledge" assessment module. The assessment is in a multiple-choice question format, covering everything set out in the course. Learners must achieve a mark of 80% or above to pass.

2 Ways of Purchasing

You can purchase our courses individually or for even better value you can purchase the complete range of Compliance, Health and Safety or Performance Management courses in one neat bundle.

1. Individual Licenses

If you buy courses on an individual bases you pay a price per learner, per course per year. You can run these courses on your own LMS if Xapi/SCORM compliant or you can take them.

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2. Complete Bundle

Buy all of the Compliance, Health and Safety or Performance Management courses in one great value package and receive unlimited benefits.

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1. Individual Pricing

Number of Learners Cost (per year)
1 - 10 29 / per learner
11 - 20 25 / per learner
21 - 50 20 / per learner
51 - 100 15 / per learner
101 - 150 10 / per learner
150+ POA

Exchange rates are updated regularly but are only intended as a guide.

2. Complete Bundle Pricing

If you buy all the Compliance, Health & Safety or Performance Management in a complete bundle, all features come as standard, no matter the size of your organisation!

Number of Learners Cost (per year)
1 - 100 30 / per learner
101 - 200 25 / per learner
201 - 300 21 / per learner
301 - 400 18 / per learner
401 - 500 15 / per learner
501 - 750 12.50 / per learner
751 - 1000 10 / per learner
1001 - 2500 8 / per learner
2501 - 5000 6 / per learner
5000 - 10,000 5 / per learner
10,000 + POA
Included Features
  • All courses in our catalogue
  • New courses added regularly
  • Branded, downloadable posters
  • Customise Course Content for Your Team
  • Astute eLearning Platform
  • Regular course updates
  • Dedicated Account Manager
  • Unlimited help desk support

Exchange rates are updated regularly but are only intended as a guide. Prices are based on a 2 year contract.

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The Importance of Grievance Training

Sometimes we may have concerns of feel worried about our working conditions or working relationships. Whilst perfectly normal, if these problems persist, or are serious enough, we may wish to alert a senior member of staff. This action is called raising a grievance.

Grievances may be formal or informal depending on the action you and your manager decide to take once the issue is raised. It may be possible to resolve your complaint simply by talking the matter through, but if that's not possible, your grievance may be taken to mediation or even to an employment tribunal.

The Importance of Grievance Training


If you have any questions that are not covered here, please get in touch.

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What happens when you put in a grievance at work?
Grievances at work occur when an employee, or group of employees, have a problem they do not feel can be solved informally. When somebody raises a grievance, it should be subject to the grievance policy in a fair manner and all sides should have a chance to put their case. Nobody should suffer retaliation for raising a grievance.
What are the causes of grievances?
Grievances are caused by interpersonal issues between staff, working conditions, treatment of employees by management and conduct. It is important for a company to have a grievance policy so people are confident their issues, once raised, are dealt with in a fair and consistent manner.
What is the difference between a formal and informal grievance?
Informal grievances are usually raised verbally, sometimes in a one-to-one with a manager. Sometimes this is enough for the grievance to be resolved. Formal grievances are usually in writing and tend to be more serious, though any kind of grievance should be dealt with fairly and professionally by management.

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