Handling Difficult Conversations

Address performance issues effectively

Course Overview

This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts in their teams.

Please note that this course is not yet compatible with mobile devices.

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Handling Difficult Conversations
Handling Difficult Conversations
Handling Difficult Conversations
Handling Difficult Conversations

Course Duration: 40 minutes

Available in: 1 Language

  • English English

Tagged in: Managers' Guides

Technical Requirements

CPD Points: No

What to Expect

Managers will learn:

  • The importance of having difficult conversations
  • The skills required to handle difficult conversations effectively
  • Common scenarios and good practice for handling them

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Pricing

Choose our Performance Management Suite for the best value solution to developing your organisation's personnel.

Calculate Your Cost

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£ 29 / per learner
per year
1+ User Licenses
11+ User Licenses
21+ User Licenses
51+ User Licenses
101+ User Licenses

For 150+ learners, please contact us for a quote.

Exchange rates are updated regularly but are only intended as a guide.

Handling Difficult Conversations

About

Not everyone finds it easy to deal with confrontation, but it is part of a manager's role to do so.

Great Value Package

Our Performance Management Suite includes all of our management training in one neat bundle, as well as access to our 'Take 5' microlearning courses (compact five-minute courses in the form of challenges, presentations, and short games). The suite also includes regular course updates to ensure compliance with new legislation and working practises.

What's more, our intelligent eLearning platform Astute makes it easy to evaluate learners progress, providing detailed audit trails and infographics analytics.

What's included

  • All courses in the Performance Management eLearning Suite
  • Astute eLearning Platform
  • Branded, downloadable posters
  • Updated courses and platform enhancements
  • Dedicated Account Manager
  • Unlimited help desk support
Astute

Astute LMS: Designed to empower your workforce

You can get this course on a fully hosted platform - Astute

Our customers love Astute's user-friendly design and the freedom to automate many admin fuctions.

Whether you're new to eLearning, or just in need of a fresh start, Astute can help your organisation create a powerful learning culture.

  • Advanced Reporting

    Advanced Reporting

    Astute creates a robust audit-trail for L&D managers, compliance managers and auditors, making it easy to measure results and track employee progress.

    Cloud Based

    Cloud Based

    Get up and running quickly with our secure cloud-based platform which allows learners access to eLearning content anytime, anywhere over the internet. Since we host Astute, there's no need to devote time or resources to installation and set-up - it's ready when you are.

    Automation

    Automation

    Astute streamlines many manual processes such as course enrolments, chase / trigger emails, and automated reporting through its advanced automation features. Take the administrative burden out of your training activities.

    Multilingual Capability

    Multilingual Capability

    Need Astute in multiple languages? No problem. We delivery multilingual programmes for many global organisations, and currently support more than 30 languages.

    Forms and Workflows

    Forms and Workflows

    Administrators can create forms for things like expenses claims, gift and hospitality registers, holiday requests, and much more. Approval and workflow rules can also be set for each form. Every-day reporting made easy!

  • Performance Management

    Performance Management

    Provide your users with personalised skills-assessments to help them reach their personal goals with individual learning plans and progress reports.

    Policy Manager

    Policy Manager

    Distribute learning materials and associated policies easily to your employees, and quickly track who has or hasn't completed the task at the click of a button.

    Brand-on-Demand Poster Library

    Brand-on-Demand Poster Library

    Support your learning initiatives offline through Astute's Brand-on-Demand poster campaigns. Choose from over 500 customisable templates to reinforce key compliance messages.

    Multi-Tenancy

    Multi-Tenancy

    Because one size doesn't fit all, Astute allows different departments, branches, or group-companies to segregate and brand their own log-in portals and customise permissions to suit their needs.

    Face-to-Face

    Face-to-Face

    Manage face to face courses, log external training as well as internal, create an audit trail of learners entire training history. Asynchronous learning. Virtual classrooms!

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