While employees will be familiar with particular topics in their training, such as data protection (GDPR), due to compliance requirements, it’s important to repeat training sessions with employees, also known as refresher training.

In this video, our Quality Assurance Specialist, Ryan, explains how refreshing the training helps keep all knowledge gaps updated.

Learning points:

• What refresher training is
• The benefits of refresher training
• Using refresher training to minimise knowledge gaps