Working with Customers
How does our solution help?
Working with customers can be tricky, but it’s important to maintain professionalism when doing so – which means being fair and compliant with the law, as well as having enough knowledge to be effective.
Our working with customers online training offers a well-rounded view about customer service, including FCA principles and other best practices to empower your customer-facing workforce.
- Handling complaints and compliments effectively
- Keeping records of complaints
- How to log an incident
- Treating customers fairly
- The roles of the FCA and FOS
- Collecting good quality management information (MI)
- Processing card-payments in line with Payment Card Industry Data Security Standards (PCI DSS)
- Responsible retailing of alcohol
Why choose our Working with Customers Training?
How will we do this?
By keeping your learners engaged with their training and maximising their knowledge retention. Our courses utilise a refreshing blend of learning techniques including:
- Interactive, scenario based learning
- Shorter supplementary courses covering specific learning objectives
- Microlearning (5 minute, bite sized training courses)
- Detailed Study
This variety of learning styles helps to counter employees views of mandatory regulatory training being boring and repetitive especially when they have to do it year after year.
The breadth and depth of content that our online Modern Slavery Act Training offers ensure that you can serve your employees fresh content which is visually appealing, engaging and interactive.
Pricing
| Number of Learners | Cost (per year) | |
|---|---|---|
| 50 - 100 | ||
| 101 - 200 | ||
| 201 - 300 | ||
| 301 - 400 | ||
| 401 - 500 | ||
| 500+ | ||
What do we do differently?
Our Instructional Designers create the content and are highly skilled educators who understand how to create experiences that make learning easy, engaging and actually enjoyable!
What we don’t have is people who can simply use software to create eLearning.
What we do have is people with a passion for creating engaging, memorable learning experiences that actually help employees to retain information and ultimately help your business to be compliant.
FAQ's
How do users take their courses?
Our courses can be taken online but for optimum performance we recommend using them with our intelligent, AI driven Learning Experience Platform- Astute.
Are translated versions of your courses available?
Why choose DeltaNet International?
- We have over 20 years’ experience helping Mid-Market and Enterprise level clients achieve their Compliance, Health and Safety and Performance Training objectives
- We currently help over 1000 clients to create compliant, safe, high performing teams
- We are a trusted solutions provider to the likes of Sony, BMW, Allianz, eToro, Canon, Suzuki and Electrolux
- With PLC financial backing, we are constantly funding innovation, developing new products and learning techniques to help your business achieve its goals