Working with Customers

Our online Working with Customers training will help your employees gain and improve their skills in working with customers. This includes making them aware of legislation to comply with so your business avoids being penalised.
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How does our solution help?

Working with customers can be tricky, but it’s important to maintain professionalism when doing so – which means being fair and compliant with the law, as well as having enough knowledge to be effective.

Our working with customers online training offers a well-rounded view about customer service, including FCA principles and other best practices to empower your customer-facing workforce.

Our course content offers a comprehensive overview of:
  • Handling complaints and compliments effectively
  • Keeping records of complaints
  • How to log an incident
  • Treating customers fairly
  • The roles of the FCA and FOS
  • Collecting good quality management information (MI)
  • Processing card-payments in line with Payment Card Industry Data Security Standards (PCI DSS)
  • Responsible retailing of alcohol
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Why choose our Working with Customers Training?

Our Working with Customers eLearning offering is designed to improve employees’ knowledge about working with customers and puts the fair treatment of customers at the heart of your business model.

How will we do this?

By keeping your learners engaged with their training and maximising their knowledge retention. Our courses utilise a refreshing blend of learning techniques including:

  • Interactive, scenario based learning
  • Shorter supplementary courses covering specific learning objectives
  • Microlearning (5 minute, bite sized training courses)
  • Detailed Study


This variety of learning styles helps to counter employees views of mandatory regulatory training being boring and repetitive especially when they have to do it year after year.

The breadth and depth of content that our online Modern Slavery Act Training offers ensure that you can serve your employees fresh content which is visually appealing, engaging and interactive.

Pricing

We offer a variety of flexible pricing options that can be tailored to your requirements. The figures below are indicative costs, please contact us for a more specific quote.
Number of Learners Cost (per year)
50 - 100
£34.50 / per learner
101 - 200
£29 / per learner
201 - 300
£23 / per learner
301 - 400
£17.50 / per learner
401 - 500
£11.50 / per learner
500+
£ POA

What do we do differently?

Our Working with Customers training courses are created by a combination of Subject Matter Experts and Learning Professionals.

Our Instructional Designers create the content and are highly skilled educators who understand how to create experiences that make learning easy, engaging and actually enjoyable!

What we don’t have is people who can simply use software to create eLearning.

What we do have is people with a passion for creating engaging, memorable learning experiences that actually help employees to retain information and ultimately help your business to be compliant.

FAQ's

How do users take their courses?

Our courses can be taken online but for optimum performance we recommend using them with our intelligent, AI driven Learning Experience Platform- Astute.

Are translated versions of your courses available?

Yes- we offer our courses in 70+ different languages. Many of our courses have been translated by native speakers.

Why choose DeltaNet International?

  • We have over 20 years’ experience helping Mid-Market and Enterprise level clients achieve their Compliance, Health and Safety and Performance Training objectives
  • We currently help over 1000 clients to create compliant, safe, high performing teams
  • We are a trusted solutions provider to the likes of Sony, BMW, Allianz, eToro, Canon, Suzuki and Electrolux
  • With PLC financial backing, we are constantly funding innovation, developing new products and learning techniques to help your business achieve its goals

Still not sure?

Why not take a 7 day trial of our courses and try them at your leisure?

Get in Touch

When you send us a message one of our friendly, knowledgeable eLearning experts will contact you as quickly as possible